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KPS and Shopware: New partnership for scalable CX solutions

02. April 2025

KPS and Shopware enter into partnership for scalable customer experience solutions

Unterföhring/Munich, 2 April 2025 – KPS AG, leading consulting partner for digital transformation, announces its partnership with Shopware, one of Europe’s most innovative e-commerce platforms.

The aim of the collaboration is to provide companies in the B2C and B2B sectors with even more targeted support in building excellent digital customer experiences – quickly, scalably and future-proof.

As a Shopware partner, KPS brings many years of experience in the end-to-end transformation of retail and industrial customers – from strategic alignment and the design of customer-centred processes to implementation and beyond. KPS combines comprehensive know-how in customer experience with in-depth ERP expertise to create end-to-end, integrated solution landscapes. Shopware complements the portfolio with a flexible platform for composable commerce that meets the requirements of modern, growth-orientated companies.

“We at Shopware are very excited about the partnership with KPS as it offers significant benefits to our customers and partners,” says Alexey Pronin, General Manager EMEA at Shopware. “KPS shares our passion for innovative, highly scalable e-commerce and brings extensive experience and deep understanding of customer experience and ERP solutions. Together, we create a powerful foundation to navigate international retailers and manufacturers through the complexity of their business processes and system landscapes, take their digital business to the next level and drive innovation in their industries – for B2C and B2B alike.”

With their joint approach, KPS and Shopware not only enable companies to get started quickly in digital commerce, but also to achieve long-term growth through modular expandability, simple integration into existing systems and a high degree of customisability.

“The partnership with Shopware is an important strategic building block for us to offer our customers more choice and flexibility in the design of modern commerce platforms. Shopware is an ideal fit for our CX approach: open to technology, powerful and focussed on real added value for the customer,” says Stefan Metzger, Managing Director, KPS.