Transform your CRM
From On-Prem to Composable CX Cloud Architecture
If you are currently working with an on-prem CRM system, you need to be prepared for the support service to end in 2025. Plan now with us the necessary steps to move to the SAP Cloud to remain competitive!
You will be able to use the Composable CX Cloud architecture in a more versatile and value-adding way. With optimally aligned detailed customer data, you will know when and how best to target your customers, be able to deploy resources in a more targeted manner and optimise your sales processes. Get started now so you can leapfrog your competitors using the latest CX Cloud solutions.
Contact us!
With the Composable Customer Experience Platform you create the perfect environment for your customers
The advantages of a CX Cloud: High flexibility of data exchange, higher user-friendliness, and a future-proof process landscape. Create the optimal conditions for your customer relationship management with the Composable Customer Experience Platform!
Use comprehensive best-practice processes of modern and flexible CX components. A good CRM helps you to determine the behaviour of each individual customer and to get to know their specific wishes. The interaction of the cloud product solutions makes it easier to combine and evaluate customer data distributed in different segments. Create added value for your employees and partners through modern interfaces, a user-centric approach and support in the most important activities.
A Composable Engagement Suite for the Complete Customer Journey
The Customer Data Cloud Platform brings together all data on customer contact and interaction, for example, data from Customer Registration & Newsletter Subscription, Single-Sign-On, Self Service Profile Management, Segmentation & Audience Management or Real-time Journey Orchestration.
Marketing
- Real-Time Execution
- Omnichannel Campaigns
- Marketing Campaign Content
- Customer Lifecycle Management
- AI Recommendations
- Reporting & Analytics
- B2C & B2B Marketing
Sales
- Sales Planning, Performance & Forecast
- Sales Content & Learning
- Lead-to-Cash Process
- Opportunity & Lead Management
- Sales Quotation Management
- Sales Contract Management
- B2C & B2B Sales
Commerce
- Headless Commerce
- Experience Management
- Product Content & Data Management
- Context-driven Services
- Omnichannel Commerce Management
- Customer generated Content
- B2C & B2B Commerce
Service
- End-To-End Service Processes
- 360 view on Customer Data
- Knowledge Base
- Contact Centre Management
- Automated Ticket Routing
- Omnichannel Engagement
- Chatbot
- Reporting & Analytics (Insight)
- B2C & B2B Service
Loyalty
- Customer Omnichannel Loyalty
- Online/POS Earning & Burning
- Social and Behavioral Loyalty
- Benefit Management
- Refer-a-Friend
- B2C & B2B Loyalty
Why wait? Good reasons for the switch
Future-proof platform
Moving to a scalable, modern and composable cloud architecture enables business agility and is future-proof.
Use innovations
You have access to enhancements and innovations through quarterly release upgrades.
State-of-the-art business scenarios
Use comprehensive best-practice processes of the modern and flexible CX components.
Customer journey-oriented process landscape
Get to know your customers and implement end-2-end processes that ensure a harmonised user experience along all required customer touchpoints.
High degree of expandability
The modularity of the individual components of a Composable CX Cloud architecture makes them expandable with less development time and improved reliability and consistency.
Coordinated processes
Run processes in the designated components and benefit from seamless integration.
Business User Experience
Create added value for your employees and partners through modern interfaces, a user-centric approach and support in the most important activities.
Customer Data Clean Up
Use the transformation to review and clean up your data and create the basis for making informed decisions and developing efficient strategies.
Develop your strategy now to keep up with the competition and pave the way to your future-proof CX solution. Shape your transformation and accelerate your growth in your industry!
Our CRM TRANSFORM package offers – Choose your starting point!
Basic Package
Discovery of your CRM On-Prem System
- SAP Readiness Check & Survey Support
- Review of the readiness results
- Inventory of current business processes, technical setup and data used
Advanced Package
Basic + Definition of Composable CX Target Platform & Processes
- Identification of target processes
- Comparison with best-in-class KPS processes, incl. fit-gap analysis
- Identification of the required CX components
- Design of the CX target architecture
Premium Package
Advanced + Implementation Planning of new CX Platform
- Transformation workshops & CX roadmap
- Showing the way from the as-is architecture to the to-be architecture
- (Multi) project planning and implementation
- Schedule and milestone planning
