But how are you going to achieve that?

How do you create desired emotions together with your employees with the help of processes, technologies and data analyses?

This requires people who can and want to do it, as well as systems that support it. The KPS team is of course on site. On Wednesday, 27.2 at 11:05 am, Kathrin Becker, Senior Projekt Manager Loyalty, GLOBUS SB-Warenhaus Holding GmbH & Co. KG, will talk about digitization as an opportunity for customer connection. Learn how Globus has changed their customer experience with the “Mein Globus” client card.

Visit us at our booth and make an appointment with our experts with Katri Ojala-Alkawari.

You can find the complete programme of the German CRM Forum congress here.