Munich, May 07, 2018. The iFURNITURE order cockpit from KPS AG, a leading transformation partner for companies, has made it onto the INNOVATIONSPREIS-IT 2018 list of best apps. The B2B app for furniture retailers impressed with its highly efficient customer order picking and integrated merchandise management. It provides real-time information on the range, products, storage status and delivery dates. KPS adapts the standard app to company-specific processes and strategies and also integrates existing third-party solutions on request.
Digitalization has also arrived in the furniture retail sector and pressure from online competitors is growing. This means it is extremely important for stationary furniture retailers to provide an outstanding customer experience. Expert advice that takes account of individual customer requests is therefore essential. Customers also want to receive the selected product quickly and easily. KPS’s iFURNITURE app optimizes and automates processes. Salespeople and customers benefit from additional advice options. Sales consultants obtain information about previous purchases via the customer profile enabling them to provide more individual and targeted advice. Customers can also view previously purchased products in combination with the new item of furniture in a virtual 3D view on the mobile device.
During the sales consultation, the app continually checks stock and storage information in the background – especially if not all products are stored at the same location – and provides real-time information on possible delivery dates. iFURNITURE integrates intelligent retail and supplier processes. This means that as soon as the customer has ordered a product, the order is placed with the supplier. The customer also receives a specific delivery date while still in store, delivery is organized and any assembly or service work is booked there and then. All of this takes place directly via the app without any process interruption. All information is entered directly in SAP and sent to the warehouse and suppliers. Order entry and the integration of all parties concerned on a single platform ensures faster processing times and reduces order throughput. This minimizes storage times and reduces storage costs.
“Our iFURNITURE solution actively supports sales staff during customer consultations while also automatically controlling the business processes underway,” remarked Patrick Braun, a partner at KPS. “We are absolutely delighted that our innovative app for furniture retailers has received this award. It highlights the fact that we offer a perfect combination of customized order entry, digital services and integrated business processes.”