ELKJØP: Scandinavia's Largest Electronics Retailer

Facts & Figures
 

  • Part of Dixons Carphone, UK
  • Electronic Retail
  • Brands Elkjøp, Elgiganten, Gigantti, Elko, Lefdal, Elding
  • 8,500 Employees
  • over 400 stores
  • € 3.4 billion revenue
  • 6 Countries
  • www.elkjop.no

 

“More than 1,300 companies, communities, and organizations in Norway alone now use our platform. KPS implemented the new system in line with our requirements and within an extremely short time frame, and delivered the requisite in-country professional user training for our employees.”

Bjørn Dalen, Director IT Systems & Operations at Elkjøp

CONTEXT

  • Elkjøp had previously implemented SAP-based backend components (IS-Retail, FI, MDG) and also wanted to move their B2B business to the new SAP Stack
  • Decision to build a B2B e-commerce platform based on SAP Commerce Cloud with KPS as the implementation partner
  • Go live with SAP C/4HANA Commerce platform in 4 countries (Norway, Sweden, Denmark, Finland) after only 9 monthsElkjøp wanted to move their B2B Business to the new SAP Stack

BENEFITS

  • Customer specific prices and discounts
  • Real-time stock and pricing data
  • Integrated cross channel customer data
  • Self-services for B2B customers (onboarding,  invitations, customer maintenance)
  • Assisted service module
  • Omni-Channel Order history and invoices
  • IDM integration for single-sign on
  • Fully responsive layout
  • Significant increase of online B2B turnoverReal-time stock and pricing data

KPS APPROACH

  • Implement SAP Commerce (yCOM) and fully integrate it to the new SAP landscape
  • Introduce self-services platform for B2B customers
  • Agile approach using KPS Rapid-Transformation method with rapid prototype, pilot go-live in Norway and roll-in to Denmark, Sweden and Finland

TECHNOLOGY

  • SAP C/4HANA
  • SAP Commerce Cloud
  • SAP Marketing

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