Inconsistent and distributed customer data on several siloes
BENEFITS
Comprehensive Omnichannel scenarios implemented
Reduction from 150 to 40 IT systems
Faster and transparent processes
Integration and go live of new logistics center (Fiege)
Availability check across all channels in real-time
All products available in all stores at all times
Accelerated processing of returns and deliveries
90% of purchase orders with next day delivery
Same-day delivery in selected cities
KPS APPROACH
Rapid Prototyping of end-to-end processes
Early involvement of company, IT and management
Application of KPS best practices
Adhering to SAP standard processes
Parallel Go-Live of the new online shop
Parallel integration and go-live of the new logistics partner and the new logistics solution
SAP Solution Manager as a central platform for project control and management
TECHNOLOGY
SAP for RETAIL
Finance, Controlling
Quality management
CRM incl. Middleware
Business Intelligence (MAP)
POS-DM, PI, SNC
SAP Pricing Streamserve (OpenText)
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