Porta: the traditional furniture retailer is transforming ITSELF to an omnichannel company

Facts & Figures

 

  • Number 5 among German furniture retailers
  • Porta Westfalica, Germany
  • 165 furniture stores
  • Brands: Porta, SB Möbel BOSS, ASKO
  • 3 countries (Germany, Slovakia, Czech Republic)
  • 5000 employees
  • € 1,2 Bn. turnover
  • www.porta.de
  • www.moebel-boss.de

 

"The share of online business in the furniture industry is growing steadily. We want a personalized approach tailored to the customer - whether online or in the store - and ensure their long-term loyalty to us. "

Achim Fahrenkamp, ​​Owner and Management PORTA

CONTEXT

  • Existing IT landscape and solutions do not support the transformation to an omnichannel furniture retailer
  • Replacement of the existing ERP system and the CRM solution
  • Integration of the existing Online Shops
  • Replacement of the already implemented SAP FI solution

BENEFITS

  • Introduction and implementation of integrated end-to-end omnichannel processes
  • Standardization of enterprise resource management processes according to KPS best practice for the furniture retailer
  • Introduction of furniture in-store tablet solutions for the sales staff  (KPS iFurniture)

 

KPS APPROACH

  • KPS Rapid-Transformation with Rapid Prototyping approach, shoulder views and structured walk-throughs
  • Alignment of KPS reference processes for the furniture retailer
  • Go-live in several phases, then brand by brand

TECHNOLOGY

  • SAP S/4HANA Merchandising
  • Embedded EWM
  • SAP CRM, Marketing
  • SAP FI/CO
  • Integration of existing SAP solutions (HCM, BW/BO, RE-FX real estate)

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