KPS supports you beyond Go-Live. Our AMS (Application Management Support) teams in Heilbronn, Dortmund, Barcelona and London work for you beyond the duration of the project and support you with the day-to-day operation of your SAP landscape and your E-Commerce platform.
Already shortly before go-live, our AMS consultants are joining the project team, allowing knowledge to be transferred as quickly and effectively as possible. Incidents or tickets arising during the hyper care phase are processed jointly with the project team. This guarantees successful, end-to-end customer service beyond the formal end of the project.
Using SAP Solution Manager as a ticketing system ensures a process that is supported by SAP and is in line with SAP standards. KPS supports you when it comes to the stable operation of platforms for enterprise-critical applications and ensures ongoing optimization. Because KPS has Partner COE certification and is an SAP Gold Partner, innovative solutions are also integrated into the managed services area and made available to clients. This way you can be sure to always stay current and to benefit from new developments of your software solution provider.
If your e-commerce platform is to deliver sustained revenue increases, reliable operation, even under peak loads, is key.
We are happy to assist you with operation of and support for your platform. We examine load trends and propose appropriate solutions in good time, preventing your successful growth resulting in foreseeable bottlenecks.
Of course, your online shop should be open twenty-four hours a day, seven days a week. Our application support team is equipped for this and can leverage proactive monitoring tools to prevent many faults in advance. And where that’s not enough, our standby team will pitch in to get you back online as quickly as possible.
Triggering packagable services for KPS AMS frees up the client’s staff for tasks that are relevant to and critical for the company, and avoids tying these employees up with managed services tasks. While clients can flexibly define the scope and location of service delivery, they are also able to precisely calculate costs.
The KPS managed services are available in a modular service model 24/7 for all ITIL phases. All services can be delivered on site or off site, and comprise service components that are clearly defined in detailed service level agreements.