Every day, our more than 200 e-commerce consultants in Dortmund and London develop impressive online platforms, which also regularly score highly as some of the best online shop offerings. Not only do we support an omnichannel offering, bringing together the in-store and online experience, we also provide a genuine 360-degree view of your customers and products.
We work with you to develop an ROI-driven business case for the new platform and help you identify commercial and operational potential. Our approach is a systematic one, using a comprehensive set of criteria on which we base our evaluation. Together, we redesign your e-commerce processes, with a holistic view of all digital and physical touchpoints.
We appeal to your customers through relevant, targeted content with a personal touch. However, the perfect customer experience at all touchpoints requires a lot more than this: It also calls for maximum simplicity, convenience, and comfort for your customers at all times. Whatever the customer’s preferred channel, the key to long-term customer loyalty is a complete synergy of all channels. This is the only way to deliver genuine added value and keep customers coming back to you.
We implement B2C and B2B solutions for our customers using the SAP Commerce platform. This is part of the SAP Customer Experience Suite and, in 2018, was chosen as the market leading e-commerce solution by Gartner and Forrester. KPS is a Partner Center of Expertise for SAP Commerce (previously Hybris) and maintains an up-to-date certification program for all consultants.
Our consultants have been successfully developing e-commerce solutions for our customers for almost 20 years. They have an unrivaled understanding of the market and how it is evolving, and know that, in terms of customer demands, the bar is continually being raised in both the store and online business. A state-of-the-art e-commerce solution now has to meet a number of essential criteria such as broad targeting and personalization options, short implementation times, optimum search and navigation performance, comprehensive content management, easy integration of back-end systems, as well as multilingual and multinational capabilities to name just a few.
Our user experience (UX) specialists put the customers at the center of focus, drawing on Personas and Customer Journeys, Wireframes, and Usability-Tests, as well as Responsive Web Design. And when it comes to creating, preparing, and maintaining your content, we won’t leave you out in the cold. Whether through engaging copy, appealing screen designs, exciting 3D animations, or moving images that show your product in the best possible light: We have our own creative individuals and specialists for all of these components so that your brand becomes an experience in all the channels relevant for you.
We are able to achieve optimum results because our IPMA-certified project managers never lose sight of ongoing project processes and project plans. They provide organizational support throughout the entire project and handle reporting, cost and resource planning, and coordination tasks. This is essential in order to achieve a healthy balance between requirements, ideas, and budgets.
When it comes to quality management, KPS is a certified ISTQB Platinum Partner. The globally recognized quality standards of the International Software Testing Qualifications Board (ISTQB) ensure professional software testing, enabling us to offer companies stable high-performance solutions. In addition, we use automated tests and plan, specify, and document until we achieve a standard of quality in line with your and our own exacting demands.
We are happy to assist you with operation of and support for your platform. We examine load trends and propose appropriate solutions in good time, preventing your successful growth resulting in foreseeable bottlenecks. Of course, your online shop should be open twenty-four hours a day, seven days a week. Our application support team is equipped for this and can leverage proactive monitoring tools to prevent many faults in advance. And where that’s not enough, our standby team will pitch in to get you back online as quickly as possible.
Bernd Koch, CEO BALDUR GARDEN, largest mail order platform for plants and garden accessories in Germany