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    Keep moving forward
    Instruments for continuous improvement
    German soccer legend Olli Kahn has said it for decades: No matter how well you are doing and how successful you are today, you have to keep working on yourself and improving if you want to be at the forefront tomorrow. And while he previously used this mantra to drive only himself and his immediate teammates forward, now he is applying it to an entire club, which is today more of a small corporation.
    By Wolfgang Sandmaier on Jan 30, 2020 - estimated 3 min.
    The way out of the comfort zone
    Personal change and corporate transformation
    Transformation initiatives often lead to radical changes that typically affect the whole company. Transformation is about much more than the implementation of new processes or even “just” IT solutions.
    By Claus Bühs on Jan 23, 2020 - estimated 2 min.
    Five questions for Michael Jendryschik
    The UX Meetup Metropole Ruhr was hosted in the design center on January 9, 2020. The discussions between UX professionals and enthusiasts and the speaker, Ingo Waclawczyk, revolved around the following questions: How does communication work in the digital age? How do we make digital technology more “people-friendly”? At the UX Meetup, attendees were able to take part in an experiment with three different chatbots. The UX Meetup is the only one of its kind in the Ruhr area so far – here we talk to the organizer Michael Jendryschik about how he came upon UX and the Meetup for the regional group.
    By Michael Jendryschik on Jan 16, 2020 - estimated 5 min.
    Content Models
    Bob Marley warned us!
    My fellow vinyl fans will, I’m sure, be familiar with the album “Babylon by Bus” by Bob Marley, a co-founder of reggae music and arguably its greatest ambassador. In my brain, however, Babylon is also associated with the impossibility of understanding each other without a common language. And what person who has ever had any contact with information technology does not think of data connections when they hear the word “bus”?
    By Bernd Burkert on Jan 9, 2020 - estimated 3 min.
    Shopping may be more online - or offline?
    High expectations for on-site service
    How do you decide whether to buy online or offline? You want to shop in local retail stores to support business in the city center while enjoying the city buzz – because you love the variety and the hustle and bustle and wouldn’t miss it for the world... But in the evening, smartphone in hand, you end up ordering the product online – right?
    By Christine Huschenbeth on Dec 17, 2019 - estimated 3 min.
    Managing new worlds
    Managing Transformations – Developing Organizations
    Everybody’s talking about transformation. Has it maybe even become a buzzword? The German business dictionary “Gabler Wirtschaftslexikon” defines the term as follows: “A fundamental change in a company’s relationship with individuals and its economic and social environment. In a business transformation, all the company’s relationships are redefined.” And wherever fundamental change is involved, the focus is on people, not just on technology.
    By Claus Bühs on Dec 2, 2019 - estimated 3 min.
    #diwodo19: Machine prints e-commerce
    The backdrop to #diwodo19
    The date: November 4, 2019. The time: 11:00 a.m. The location: the German Football Museum, at the heart of the venue for “Digitale Woche Dortmund” (#diwodo). This specialist IT festival, which is blossoming in different ways, is being staged here for the third year running. Everything is getting faster – including the Internet and, consequently, digital processes.
    By Kirstin Neuberg on Nov 11, 2019 - estimated 3 min.
    A new way of thinking about returns
    Customer Satisfaction from A to Z
    Retailers must simplify returns to ensure customer satisfaction. By doing so, they can leverage this unpopular process to promote customer loyalty. Amazon is showing the way here, and retailers must follow its lead with ideas of their own.
    By Christine Huschenbeth on Nov 5, 2019 - estimated 2 min.

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