The quality of data increases with its importance. Master data plays a special role here.
Major online marketplaces like Amazon or Ebay have put physical retailers on the defensive. The best counterattack, says Michael Tsifidaris, Chairman and Managing Partner at KPS AG, is an act of liberation: completely revamp your retail platform.
In the service sector, product satisfaction hinges on customers’ subjective perception more so than in the manufacturing industry. What makes for a good service and what for a bad one?