Dortmund, April 24, 2020. The self-service app "Meine innogy" from the energy provider innogy SE, was once again voted as the most customer-friendly app in the energy provider category. This is the result of a comprehensive study conducted by the opinion research institute "Service Value" on behalf of the business magazine FOCUS-MONEY. This means that innogy's offer has once again clearly prevailed over the competition.
"It is a special distinction to be voted the most customer-friendly app of all energy providers. Especially as the vote comes from the users of the app themselves - and for the fourth time in a row", says Jennifer Deborah Tamblyn, Product Owner "My innogy" app in the Digital Sales & Service department of innogy.
A success that once again confirms the high importance of a superior user experience in digital projects. Christian Polanski, user experience consultant and Prinicipal at KPS AG, adds:
"This award shows that we can sustainably increase customer satisfaction with our user-centered approach along the KPS UX Operating Model - and have been proving this together with innogy for five years now".
With the "My innogy" app, customers can view and change their contract data, adjust discounts, check invoices, contact the removal service or report meter readings. The app provides fast and direct services, especially for relocations that are often complicated and involve a lot of correspondence. In addition, users receive offers for leisure activities as well as practical household and energy-saving tips directly on their smartphone.