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User experience - Key to your success

Today, more than ever, the user’s individual experience of interacting with a digital touchpoint is crucial to the success of any digital product or service. Don’t miss out on leveraging this key factor for your business success – with the aid of certified UX methods and our experienced UX managers.

Working with you and your team, we develop custom strategies and help you answer the following questions:

  • What are the customer journeys and expectations of my users when they interact with my digital product?
  • How do I systematically incorporate these expectations into the interface, processes, and user stories at an early stage so that the end result not only meets, but EXCEEDS user expectations?
  • How do I ensure that the business value of UX is monitored and measured on an ongoing basis and how do I improve customer satisfaction – and the success of my business – over the long term with my digital solution?
  • How can I continue to bring innovations into long-term transformation projects?
  • How do I strategically establish a UX-centric approach in the DNA of my company?


Business Value - User Value - Innovation Value

KPS’ certified user experience experts always focus on three key areas: the company’s business value, the user value of your customers, and the innovation value of your processes, technologies, and solutions
to bring a demonstrable improvement in your defined KPIs. The aim is to generate more sales, reduce process costs, increase efficiency, minimize risk, and significantly increase overall customer satisfaction, elevating the customer experience as a whole.


The KPS UX Operating Model provides a link between your customer experience strategy and the optimal user experience of the digital product or service.



The KPS UX Operating Model is the foundation of a consulting approach that enables maximum flexibility and alignment of the UX performance packages to the maturity level of your company as well as the project progress of your digital solution. The UX experts at KPS can respond to your needs at any time and put together a custom methodology and consulting package from the various tracks.

For example, do you want more of a big-picture view of the interactions between a user and your digital solution? If so, a UX mapping workshop from the Delivery Track would certainly be of interest. Or would you like to direct your focus on your business and find out your current level of UX maturity in order to derive a future UX vision? If so, we would be happy to introduce you to the KPS UX maturity model and its various applications. Contact us:


A focus on users across all industries

A sample of current UX cases

Whether it is for concluding a new digital power supply agreement, ordering a pharmaceutical, or arranging a vehicle service: 
Whatever the industry, intuitive digital solutions from KPS’ UX experts focus on the end user, their needs, expectations, and requirements.

And the user experience customer cases that KPS supports are just as wide-ranging. In the case of the Meine Innogy app, for example, a consistent, UX-centric approach to the project resulted in this digital service being voted Best App for customer satisfaction for three years in succession.

For SIXT Mobility Consultingdigital fleet management was the focus. The UX experts at KPS developed the entire UX concept as well as the UI design of the intuitive self-service app and employed higher-level UX management to ensure that all designed user requirements were optimally mapped in the technology and processes throughout the entire project period.

For Swiss Online pharmacy Zur Rose on the other hand, KPS designed and developed a new online prescription account as a modern self-service area for chronically ill people with repeat prescriptions: Digital healthcare from home with maximum security and keeping an eye on all the required prescriptions and medications at all times was and remains the ultimate goal, for which UX experts in the interdisciplinary project continue to create solutions and drive further development. 

Zur Rose online pharmacy

Usability-friendly self-service-app for people with chronic conditions

UX certifications based on internationally recognized standards

The competence of the UX experts at KPS meets the latest internationally recognized standards. It’s certified! The team hold a range of different certifications, from the Fraunhofer Institute, the UXQB (International Usability and UX Qualification Board) and the Nielsen Norman Group to name just a few.

We are also proud members of a number of professional and industry associations, including the German Association for Information Technology, Telecommunications and New Media (BITKOM) or GermanUPA, and have our own network of interested parties, through which we keep up to date with other UX professionals outside of our day-to-day projects. Our most recent meet up was the 20th UX MEETUP METROPOLE RUHR, which was held at the KPS Design Center in Dortmund. Thanks to all this, the UX consultants at KPS boast a wide range of innovative ideas coupled with user-centric processes and methods, from which we flexibly create the best solution for you depending on the project phase and task.

Incidentally, UX certifications are also interesting and useful for many stakeholders within your company, not only for UX professionals or designers, but also for people from development, marketing, project or product management – anyone involved in the development of interactive applications.

Let’s talk about your users!

With 8 team members, at least 16 different specialisms in addition to basic UX expertise, plus a total of around 80 years of experience in the digital industry, our UX team in Dortmund will always be happy to assist you with consulting approaches, method setup, workshop formats as well as innovative ideas and concepts. Let’s talk about your users – and maximize your business success!

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