KPS is part of a successful partner network including SAP Gold Partner, SAP Hybris Platinum Partner, Adobe Business and Intershop Premium Partner, SAP ARIBA and SAP Concur Customer Implementation Partner.
KPS is an SAP Gold Partner, SAP Service and Channel Partner, and one of the few SAP Hybris Platinum Partners in the world. As a long-standing SAP Partner, KPS boasts outstanding references and extensive experience with SAP solutions – especially in retailing and e-commerce, as well as digital customer management and marketing.
In today’s Omnichannel world, the customer determines how he or she interacts with the brand. Most important to him and her, are convenience and speed and, increasingly, personalized interaction and offers. Marketing, e-commerce, sales and service must work together to offer the customer exactly what he or she wants: the best experience. This is not only true for the B2C, but also the B2B business, across all channels and at all touch points. Those companies who are able to deliver an individual, unique experience will have customers who are loyal to the company and brand in the long-term.
As an experience management company, Qualtric collects and analyzes customer and employee experience data using professional survey software. We combine the findings from surveys and customer feedback with marketing and sales data from SAP to provide a 360-degree view of customers.
Process Mining offers a simple, interactive and fast way to visualize processes. Based on the data already available in the IT systems, processes can be visualized in a user-friendly way. This gives a company an objective view of its business processes: What is already working very well in these processes or are there points of friction and potential for improvement?
KPS is a partner of CELUM, a specialist for DAM with more than one million users.
COGNIGY.AI is the leading enterprise call automation platform for building advanced, integrated call automation solutions using cognitive bots. As a highly flexible conversation automation platform, COGNIGY.AI is used to build virtual enterprise agents for customer and employee service on chat and voice channels.
Since 2005, KPS and the global content platform provider have been working on orchestrating and providing more consistent and personalized experiences for all digital touchpoints. CoreMedia, headquartered in Hamburg, has been setting standards in content management, digital asset management, and e-commerce integration for over 20 years.
As a world-leading provider of solutions for digital marketing and digital media, Adobe is a strong partner of KPS. For 25 years, Adobe has been synonymous with award-winning technologies and software solutions that set standards for digital communication. As a Business Plus Partner, we are specialists in digital experiences based on the Adobe product range.
SAP Concur is the world’s leading provider of mobile integrated travel and expense management services. Whether you use Concur on the web on your laptop or the Concur App on your mobile devices such as smartphone or tablet, the cloud-based solution delivers an effortless experience for employees and provides total transparency in spending.
KPS and Serrala (formerly HanseOrga) have been jointly implementing intelligent solutions in the financial sector since 2013.
KPS not only boasts specialists in digital marketing, e-commerce, and order management – with Intershop Commerce Suite, we also have the right tools for these tasks. We work hand-in-hand with you to develop made-to-measure solutions geared to winning new customers and generating long-term customer loyalty while enriching your online business.
OpenText is the world's leading provider of EIM (Enterprise Information Management) product solutions and, as a strategic partner of SAP, is also a long-standing partner of KPS. OpenText solutions are an integral part of the KPS Rapid Transformation® method when it comes to mapping complex business processes.
KPS and Voycer are working together to promote the community idea among retailers. Voycer's marketing technology increases interaction on the brand site by allowing users to register and inspire each other with authentic content. This user-generated content is effective in customer retention and recommendation marketing.
The partnership with Annex Cloud has made customer experience perfect. With Annex Loyalty, we have complemented our existing offering while responding directly to our customers' requirements for comprehensive loyalty programs. Retailers achieve even stronger customer loyalty across all channels - and end customers get a holistic customer experience.
Z Option is a Magnitude Group company and a leading provider of ready-to-use, Excel-based software for SAP financial users with the goal of automating business processes and improving productivity. Solutions are certified for both SAP ECC and SAP S/4HANA.
The focus is on automating, simplifying and improving processes in the areas of accounting and finance.
More than 25 years ago, GK Software SE was founded and became one of the leading European providers of integrated branch store solutions. With more than 319,000 installations in over 60 countries, GK is one of the most important players in the international market for store solutions. In the year 2000, GK/Retail was the first store solution which was certified for SAP.