Global - en
Choose your preferred location
Global
English
Germany
Deutsch
Sweden
English
Norway
English
Denmark
English

KPS WITH SAP and QUALTRICS - a holistic view of the individual customer

As an experience management company, Qualtrics collects and analyzes customer and employee experience data using professional survey software. We combine the findings from surveys and customer feedback with marketing and sales data from SAP to provide a 360-degree view of customers.

Our cooperation with Qualtrics brings two (data) worlds together: facts and feedback. This enables us to unleash unique optimization potential for the customer experience. Experience data from surveys and customer feedback at various touchpoints merge with operational data and enable a holistic view of the customer. This enables our customers to make the shopping experience even more attractive and individual for their customers and to optimize customer service processes.

By integrating Qualtrics into all C4/HANA products, such as SAP Marketing, SAP Service Cloud or SAP Commerce, we create a seamless transition between processes and initiate fully automated marketing or service campaigns: If, for example, customers give feedback on a product after its purchase, suitable marketing campaigns can be automatically played out or tickets for customer service can be automatically initiated if the purchase was not to the complete satisfaction of the customer and personal contact is desired.

Privacy settings

We use cookies on our website. Some of them are essential, while others help us to improve this website and your experience.  You can always specify in the privacy settings which cookies you allow and which you do not allow.

  • Essential Cookies
  • Functional cookies
  • External media