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Business Management Services (BMS)

Business process optimization - stable systems and applications

Maximize project ROI with KPS BMS

For any company undergoing business and IT transformation, long-term implementation of the defined processes, optimal use of the new solutions by employees, not to mention the stable operation of systems and applications represent major challenges in day-to-day operations. In addition, continual business innovations, new business activities, different forms of organization and technical and functional updates of the implemented software products require frequent modifications to the often heterogeneous application landscape – in ever shorter cycles. Naturally without compromising solution quality or availability.

The KPS BMS (Business Management Services) team is here to assist you with the continuous operation of your application landscape

– for SAP S/4 HANA as well as C/4 HANA solutions; maintaining the customary KPS focus on end-to-end, system-wide processes, whether on-premise or in the cloud.

We are committed to guaranteeing the highest quality. In addition to being a certified SAP Partner Center of Excellence (PCoE), our BMS team has also been certified to ISO 20000 in IT Service Management, and all of our consultants hold ITIL certifications.

BMS Services assist in the transition of the customer from project completion to post-production support and the run-optimize-innovate (ROI) phase.


> 100 AMS Consultants (Certified Support Experts)

Scaling by Projekt Consultants and offshore Partners

SAP Partner Center of Excellence (PCoE)

Expertise in SAP ERP/Retail, SAP S/4 HANA,
SAP C/4 HANA (all solutions), SAP BI/BO, SAP EWM/TM,
SAP Basis, OpenText, ...

Support for On-premise and Cloud-based Solutions

Locations: Heilbronn, Dortmund, Barcelona, London

Offshoring Sites (Partner): Eastern Europe, South America, Asia


ISO/IEC 2000 certification

The Business Management Services of KPS are certified according to the ISO/IEC 20000 standard.

This leading international standard provides measurable proof of the quality of IT service management. It specifies the necessary minimum requirements for processes that an organization must establish in order to provide and manage IT services in defined quality.

The ISO/IEC 2000 certification confirms the efficient use of time and resources at KPS and the high quality of its business management services.

Thanks to smooth processes and the highest possible IT service quality, KPS can successfully meet the requirements of all customers. At the same time, ISO/IEC 2000 certification is a strong competitive advantage.

KPS is one of the first BMS service providers to meet this demanding standard.

Our services support both your business and your IT infrastructure throughout the entire life cycle of your installation:

KPS RUN Services

Assure and stabilize daily business operations

KPS RUN Services keep your day-to-day IT systems and business operations running smoothly. The wide range of support services on offer extends from traditional, SLA-based incident management and 24/7 monitoring of processes and applications through on-site support for the IT and business teams and operational support for on-premise and cloud solutions.

Relying on the SAP Solution Manager incident management system and SAP BPMon monitoring system, standardized, SAP-compliant procedures are assured. As part of our managed services, we provide new features as soon as they become available. This helps to ensure that your applications remain up to date and are able to benefit from the very latest software manufacturer developments.


Perform Continuous Improvement of implemented processes and solutions

The role of KPS OPTIMIZE Services is to continually optimize overall operating and process performance. The process monitoring reports and root cause analyses from incident management provide a sound basis for this. In addition, the use of state-of-the-art data mining tools can help to measure the actual efficiency and long-term use of the mapped processes, which, with regular use, permit continuous business performance monitoring. The results from this can then be used to derive both business-focused (process adjustments, readiness checks, training requirements etc.) and IT-related (test and process automation) optimization measures.


Initiate and enable new strategic activities

And when major projects, such as the integration of IoT devices into processes and systems, the integration of cloud services, a UI redesign, or similar, are on the horizon, KPS INNOVATION Services are there to transition the latest developments to new projects and ensure that these are integrated into the life cycle of the overall application.

The KPS BMS Service packages include:

KPS RUN Services

  • Business Support
  • Process Monitoring
  • Incident Management
  • Hotline/Helpline
  • IT Operations
  • Cloud Operations
  • Software Support


  • Pre-emptive improvement
  • Readiness Checks
  • Training
  • Testing
  • Automation
  • Business Performance Monitoring
  • KPI Monitoring


  • IoT Integration
  • Cloud Service Integration
  • Process Redesign
  • UI Redesign


General Services

In addition to the service packages in the areas of RUN, OPTIMIZE and INNOVATION, KPS offers comprehensive services: Value driven/Process-orientied (End-to-End), Omni Channel/Multi-platform belong to these comprehensive services.

In summary

Outsourcing packagable services to KPS AMS allows the customer’s staff to focus on business-critical tasks and avoids tying them up with managed services activities. Customers have complete control over costs as well as maximum freedom over the scope and location of service delivery.

KPS’ Business Management Services ensure the stability and smooth running of the application landscape and the customer’s individual project solution, helping to continually improve the efficiency of the implemented IT and business processes.

Talk to us – we look forward to hearing from you!

Your contact at KPS:

Wolfgang Sandmaier, Managing Partner

Telephone: +49 (0) 89 356 31-9010


Your contact at KPS:

Javier Pan, Managing Partner

Telephone: +34 (0) 93 467 00 90


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