Instant Transformation Blog
Experts share their insights
Instant Insights
Covering all aspects of Digital Transformation
In the KPS blog, experts write about the Digital Transformation - here, background knowledge and facts are conveyed and, above all, you find inspiration for your own entrepreneurial transformation. Each article shows a new perspective - the blog series deal with the new big topics of the future.
The authors of the Instant Insights in the KPS blog are experts on their topic and are happy to answer any questions you as a reader may have! Feel free to get in touch.
filter category:
How can physical retailers target a post-pandemic customer base?
Perhaps one of the most prominent perspectives surrounding the pandemic has been the change of lifestyle that the various quarantines and lockdowns have made. For nearly a year, the home has had to serve in almost every possible way for both work and leisure.
The Future is Now – 10 companies who pivoted during COVID 19
The news is rife with stories of companies that have been crippled during these difficult times, but we have been blown away by some of the innovation we have seen – whether it’s companies who have made a massive turnaround to help with PPE, testing kits, delivering food parcels to the vulnerable or quick thinking in new product lines to save businesses that may have otherwise faced huge challenges.
Accessibility is about more than just compliance
Many of us expected to go back to normal within a few months but it is now likely to be some time before we do. But what does this “new normal” look like? How will it change how we shop online and interact with brands?
Agile or Fragile?
Consumers are rapidly changing and keeping up with them is becoming more and more difficult. Service first, excellence, and a user-centred approach are the core components needed to navigate the challenges ahead. It isn’t about weathering the storm, but about achieving the operational agility that will let you accelerate through it.
Commerce in 2021
From conquering logistical challenges to dealing with the technical concerns of online surges, e-commerce has grown exponentially throughout 2020. And it doesn’t look to be stopping any time soon, so what questions should we be asking ourselves to successfully prepare for the year ahead?
What is the difference between Omni-channel and Multi-channel?
Omni-channel and multi-channel are very similar-looking terms that describe subtlety different approaches to the way brands communicate with their customers.
Are consumers losing faith in product reviews
There are many occasions where we will all rely on reviews to help us distinguish between products or services; especially when they have many different choices.
Increasing your metabolic rate
Now, COVID-19 has dragged the truth of the statement into the light and we can see just how frail physical commerce is. Online sales as a proportion of all retailing reached a record high of 22.3% in March 2020 and remain 50.4% higher than February’s pre-coronavirus levels (as of July). Your customers still expect that same experience and brand offering they got in your stores, except it’s now from their sofas.
Why You Should Consider Upgrading to SAP Commerce Cloud
If you’re currently running Hybris for e-commerce, you should be aware of the optionto upgrade to SAP’s Commerce Cloud platform. We’ve recently been selected
from over 20,000 partners worldwide to be named as one of the top 3 companies in the world in the recent SAP Pinnacle Awards, in the Customer Experience Partner of the Year (Small and Midsize Companies) category!
UX vs UI vs CX: What’s the difference?
When it comes to commerce, especially digital commerce, we hear a lot of terms used to describe experience and how it relates to users or customers. These are often used interchangeably and can mean different things to different people.