A man waters a cactus
A man waters a cactus

KPS/growth

Digital Growth Platform for innovative Unified Customer Interaction

The goal

Setting off into new digital dimensions together with customers

Significantly accelerated by Corona, the digitalisation of customer interactions is now progressing rapidly. Companies from many industries such as mechanical engineering, pharmaceuticals, chemicals and insurance are therefore faced with the question of whether a complete overhaul or a brand new reimaging of their marketing, sales, commerce and service platform is the right path towards a digital future. The focus here is clear: customer first!

Eine Frau Beraterin erklärt etwas

Digital Growth Platform

You have the choice - and full control

With our Instant Platform KPS/growth, we offer the first Unified Customer Interaction Platform that can be both for you: a completely new rebuild, ready for action in an extremely short time, or a renovation of the existing architecture at a pace that suits you.

In both cases, KPS/growth will enable you to serve your customers perfectly across all channels, at all times, and exploit market potential to the maximum. KPS/growth is extremely flexible and built to be operated and expanded by you on your own. The result: full mastery of digital, analogue and hybrid customer interfaces today and tomorrow, on one platform, with the highest degree of freedom for your company.

Immediately ready for use with the most important use cases

Highly flexible MACH architecture

Modular design for individual equipment and applications

Expandable for consistent digital development

Operation on cloud infrastructure of your choice

KPS/growth

Comprehensive, flexible, ready for immediate use

Our modular Digital Growth Platform allows the choice between different components or equipment options and the integration of existing applications, ready for later expansion, e.g. to play on new touchpoints or the gradual implementation of new business models. It enables easy access to marketplaces and portals, the integration of newer technologies such as voice, AR/VR or IoT as well as the integration of AI-/ML-based optimisation tools.

The most important customer interaction use cases are already included in our equipment catalogue. The differentiation of your customer experience across different touchpoints is quickly achieved with KPS/growth, perfectly orchestrated, smoothly translated into scalable business processes and a personalised 360° view of the customer. KPS/growth contains only the best components, based on the principle of an open tech ecosystem with a highly flexible MACH architecture (microservices, APIs, cloud, headless), operated on the cloud infrastructure of your choice.
KPS/growth thus significantly shortens the time-to-market. The highly flexible and ready-to-use design enables an MVP approach, but platform-based with a high use case enrichment. The platform is compatible with the most important ERP backends - the fast and smooth connection to SAP systems is one of our specialist disciplines.

Let’s Start

Be there live right now

Our platform consultants, architects, developers and UX designers are happy to support you in choosing the right configuration and equipment, a smooth roadmap for the implementation and the correct investment calculation for your platform. You are also welcome to use the live use cases and platform architecture in our KPS Design Center. Because: "seeing is believing"!

Ein Mann zeigt auf eine Glasoberfläche
The introduction of the Instant Platform KPS/growth, perfectly tailored to your company and your goals, is exactly as the name suggests: quick and immediately effective, platform-driven instead of project-driven, precise and fixed-price for the basic use cases as well as agile for your specific applications and user frontends, working together with our teams of experts. You will significantly reduce project runtimes and risks, regardless of whether you are building a new system or overhauling existing architectures.

The best of both worlds, perfect for your business

With KPS/growth you get the best of both worlds: efficient standardisation and innovative individualisation, for top performance for your customers, today and tomorrow.

The basic concept for KPS/growth was developed and matured in retail - undoubtedly one of the industries with the highest degree of digitalisation worldwide - and has now been fully adapted to the challenges of your industry.

3 Menschen zeigen auf ein Whiteboard und beraten

Future built in

Stay tuned

With the Grow & Innovate Subscription you consistently develop yourself further

Always be the first to benefit from new and updated use cases. Once a quarter, we present you with a selection of innovative functions, features and tools that we integrate into KPS/growth, pre-assessed for you in terms of costs and benefits. You decide for yourself how you want to grow your platform with us and make it more performant.

We would be happy to advise you on your Unified Customer Interaction solution. Contact us!

Contact

Image for the article intro information

Philipp Krüger, Partner KPS

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