Customer at the centre of everything

Personalisation at Scale

Individual experiences with every purchase

THE GOAL

Personalising the customer experience

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Next-Level Personalisation

Download our personalisation report that identifies key opportunities and tackles the challenges when implementing a successful personalisation strategy, we cover the top three personalisation challenges brands face in 2022.

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BUILD LOYALTY

Make your customer the centre of everything

Personalisation can come in many different forms - from customised product recommendations on your homepage to missed offers at checkout or cart abandonment marketing emails – creating multiple opportunities for individualised interaction.

 

Not only do personalised interactions engage shoppers, but they also help you to improve marketing efficiency, increase conversions and build long lasting customer relationships.

Interview with Branwell Moffat

Coffee Club Interview

Hyper Personalisation

What is hyper personalisation and why does it matter?

 

Branwell Moffat, UK Director of CX Consulting at KPS, and Hugh Kimber, General Manager EMEA & Emerging Markets at Bloomreach, sit down to discuss Hyper Personalisation, why it matters and just some of the common challenges they see when trying to implement it. 

Interview with Branwell Moffat

Coffee Club Interview

Holistic Personalisation

Taking personalised customer experiences to the next level with holistic personalisation.

 

Branwell Moffat, UK Director of CX Consulting at KPS, and Hugh Kimber, General Manager EMEA & Emerging Markets at Bloomreach define Holistic Personalisation.

 

Looking at the evolution of personalisation, they consider the benefits and challenges of holistic personalisation as well as what good looks like.

Connections between people

Scale up

Archive international growth

Our instant transformation solution allows you to select the appropriate building blocks for your customer journey, on a global scale. By unifying contextual, personal and behavioural data, you can tailor the experience exactly to their needs.

 

By adding personalisation across multiple touchpoints, you can completely customise the user experience, at any point in their buying journey, anywhere in the world and through any channel.

Connections between people

SCALE UP

Achieve international growth

Our instant transformation solution allows you to select the appropriate building blocks for your customer journey, on a global scale. By unifying contextual, personal and behavioural data, you can tailor the experience exactly to their needs.

 

By adding personalisation across multiple touchpoints, you can completely customise the user experience, at any point in their buying journey, anywhere in the world and through any channel.

Deliver unique experiences on an international level

Voted SAP's Customer Experience Partner of the Year at this year's SAP Pinnacle Awards, our team can help you to implement effective personalisation with SAP's CX Suite. Our involvement with large global retailers with a complex mix of data sources and diverse customer segments, has allowed us to become specialists in helping you to personalise at scale and with agility.

Contact

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Barnaby Moffat, Commercial Director of KPS UK


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  • Email:
    uk-info@kps.com



  • Social Media:
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  • Expert for:
    E-Commerce projects, Cloud migration, Commercial strategy, Business development, Company positioning  

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