Customer at the centre of everything

Personalisation at Scale

Individual experiences with every purchase

THE GOAL

Personalising the customer experience

BUILD LOYALTY

Make your customer the centre of everything

Personalisation can come in many different forms - from customised product recommendations on your homepage to missed offers at checkout or cart abandonment marketing emails – creating multiple opportunities for individualised interaction.

 

Not only do personalised interactions engage shoppers, but they also help you to improve marketing efficiency, increase conversions and build long lasting customer relationships.

1. Increase Conversions

By targeting customers with personalised offers you can realise an 20% increase in sales.
Woman making an instore payment

1. Build Loyalty

Nearly half of all customers who receive personalised experiences are likely buy again. 
Increase Loyaly: holding hands, helping someone up

1. Widen reach

By providing a more personalised service, nearly 80% of customers are far more likely to recommend your service and appreciate the value for money. 
Widen reach: Shipping containers

1. Increase ROI

Employing personalisation techniques across multiple touchpoints can increase your ROI by a massive 300%.
Shop worker on an ipad
Hyper personalisaton

HYPER-PERSONALISATION

Individual experiences at scale

Today’s customers expect an increasing level of personalisation, and customer segmentation doesn’t always cut it. We can help you take personalisation a step further. Hyper personalisation combines a customer’s individual behaviour and their history. So, in real-time, you can give each one of your customers a unique and tailored experience. 

 

We can seamlessly integrate your CX (marketing and loyalty) and business processes for easy and efficient scaling, adding in hyper-personalisation for an exceptional end-to-end experience.

Connections between people

SCALE UP

Achieve international growth

Our instant transformation solution allows you to select the appropriate building blocks for your customer journey, on a global scale. By unifying contextual, personal and behavioural data, you can tailor the experience exactly to their needs.

 

By adding personalisation across multiple touchpoints, you can completely customise the user experience, at any point in their buying journey, anywhere in the world and through any channel.

Our Work

Our proven track record of excellence

Our mission is to help you realise the full capabilities of an omnichannel SAP CX suite. With our industry-leading know-how and passion for successful transformations, we develop e-commerce solutions that increase sales, boost conversion rates and deliver excellent customer experiences.

 

Our work has not only delivered successful customer case studies - it also wins us international awards. Take a look for yourself!

Contact

Image for the article intro information

Barnaby Moffat, Commercial Director of KPS UK


show less show more

  • Email:
    uk-info@kps.com



  • Social Media:
    LinkedIn
  • Expert for:
    E-Commerce projects, Cloud migration, Commercial strategy, Business development, Company positioning  

* marked fields must be filled in

More Insights

You may also be interested in...

Privacy settings

We use cookies on our website. Some of them are essential, while others help us to improve this website and your experience.  You can always specify in the privacy settings which cookies you allow and which you do not allow.

  • Essential Cookies
  • Functional cookies
  • External media