Customer Experience & Marketing

Customer Experience & Marketing

Personalisation drives performance

CX Goal

Become an expert in holistic CX, marketing automation and customer loyalty

Offering

We provide a perfect start!

With our out-of-the-box products, we set new standards in customer experience and loyalty: With a holistic view, we orchestrate your CX processes with your business processes to conveniently provide your customers with personalised and relevant content – for example, truly suitable offers. To do this, we precisely network your channels and centralise your data masters to ensure excellent personalisation.

The Team

Establishing customer centricity

If you want to effectively use the possibilities of highly efficient customer centricity and increase your eCommerce sales by means of automated marketing in the shortest possible time, get in touch with us!

Please get to know some of the contact persons from our team:

Dr. Lucas Calmbach

Dr. Lucas Calmbach, Partner & Head of Customer Engagement Solutions

Expert for CX

Isabella Wolf

Isabella Wolf, Manager

Expert for Marketing Automation

Stefan Borchert

Stefan Borchert, Principal

Expert for Marketing Automation

Mirjam Markert

Mirjam Markert, Consultant

Expert for Loyalty

Kristian Augustin

Kristian Augustin, Principal

Expert for CX Architecture

Stephanie Ehrhard

Stefanie Ehrhard, Senior Consultant

Expert for Marketing Automation

Julian Hübner

Julian Hübner, Senior Architect

Expert for CX Development

Santiago Lopez Perez

Santiago Lopez Perez, Consultant

Experte for Marketing Automation

Michael Gottfried

Michael Gottfried, Senior Manager

Expert for CX Integration

Success stories

Gain a clear lead over competitors

Well-known brands such as the international luxury brand Harrods, the renowned traditional London department stores, achieve a clear lead in customer relationship management over their competitors with our personalisation concept.

Successful loyalty programme My Globus

Interview Globus SB Warenhaus

Successful with loyalty programme

With SAP Marketing, campaign management has been target group-specific and customers receive coupons and offers tailored to them, regionally adapted newsletters as well as local actions and promotions.

 

Hundreds of thousands of recipients are addressed weekly.

Customer Experience Insights

Learn more about customer loyalty and the best strategies

Partner

Building sustainable customer experience

We know the power of loyal customers. This is how we set new standards in customer experience. With a holistic view, we recognise your growth potential.

Tech-Stack

Mit innovativen Technologien und exzellenten Partnerschaften liefert KPS nachhaltige Wertschöpfung

Info

FAQ Customer Experience

More Insights

Everything that is important and becomes important.

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