What should we expect for commerce in 2021

Commerce in 2021:

How can you prepare?

Customer Experience

As we venture into 2021, happily leaving last year in our rearview mirror, it’s suffice to say, 2020 wasn’t a boring year for e-commerce.

From conquering logistical challenges to dealing with the technical concerns of online surges, e-commerce has grown exponentially throughout 2020. And it doesn’t look to be stopping any time soon, so what questions should we be asking ourselves to successfully prepare for the year ahead?

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