Commerce and CX customer experience

Connected Customer Experiences

Connected Customer Experience

Create customer experiences that deliver brand loyalty

At KPS, we are on a mission to simplify the buying journey and make your customers' experience more enjoyable. Our unified commerce approach delivers a consistent customer experience across all touchpoints, providing you with an intelligent, integrated and scalable platform for managing all customer interactions. 

Commerce and CX customer experience

Commerce

Uniting touchpoints for exceptional customer experience

The perfect customer commerce journey connects all processes and transactions from acquisition to checkout and beyond.

On any device, at any time in the buying journey, the experience must be consistent and interaction should be relevant, targeted and personal.

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Personalisation: Customer in the centre of everything

Personalisation

Tailored customer interactions, delivered at scale.

Today’s customers expect a personalised experience when shopping online. Effective personalisation can create unique experiences tailored to individual customers, giving you the edge on your competitors. Find out how we use data and analytics to help you personalise the experience.

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Single View of Customer: Digital cloud

Single Customer View

Your whole customer footprint, instantly

A best-in-class customer experience connects every part of the customer journey, allowing them the freedom to choose when and where and how they purchase from you. Find out how we can make every customer interaction seamless.

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Accelerate change: Busy roads, fast cars

Digtial Growth

Fast forward your digital transformation

Time to market is key in winning ground in a brand eat brand marketplace – and our instant transformation approach can help to give you the edge on the competition. Find out how we  can deliver end-to-end transformation in rapid time. 

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MACH Alliance KPS

MACH Alliance

Agile architecture for enterprise brands

The philosophy of the MACH Alliance is in line with the vision of KPS: it helps to realise projects quickly, agilely and efficiently. As a member of the non-profit MACH Alliance organisation, KPS will be promoting the dissemination of state-of-the-art digital architectures. In addition, KPS clients will benefit from direct collaboration with thought leaders of the CX technology scene.

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KPS Instant Transformation

Instant Transformation

Rapid delivery, instant impact

Our completely unique instant transformation solution unifies all processes into one scalable, integrated platform.  With each component designed to be used seamlessly with the next, you can pick and choose the building blocks of your SAP enabled customer experience transformation.

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KPS

The Connected Commerce Experts

We have spent the last two decades building an industry-leading capability in all things commerce. With a reputation as a safe pair of hands, we have helped customers fix failing transformation projects, advance their e-commerce capabilities and deliver exceptional customer experience.

Named SAP Customer Experience Partner of the Year 2021, we can draw on expertise and experience from across our international network in multiple areas of retail and commerce, including sales, marketing, supply chain, ERP and customer management.

With a diverse client portfolio, we are now Europe’s market leader in engineering state-of-the-art architectures, delivered quickly and painlessly. We’re not afraid to challenge the brief, delivering “out of the box” solutions that scale with your business.

Contact

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Barnaby Moffat, Commercial Director of KPS UK

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  • Email:
    uk-info@kps.com



  • Social Media:
    LinkedIn
  • Expert for:
    E-Commerce projects, Cloud migration, Commercial strategy, Business development, Company positioning  

Get in touch to find out more about our connected customer experiences.

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SAP Pinnacle Award - SAP Customer Experience Partner of the Year

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KPS receives 2021 SAP® Pinnacle Award in the Customer Experience Midmarket

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