SAP Commerce Cloud

Connected Commerce

Unifying customer touchpoints

Customer Centric Commerce

Providing consistent experiences across all customer touchpoints

Modern commerce is now highly digitised and customer focused. Creating the perfect customer experience and understanding how to improve each step in the customer journey are critical ingredients for commercial success. 

 

It’s only by taking a holistic view of your customer journey, uniting all key touchpoints, adding personalisation and maximising connectivity, that you can create a seamless unified omnichannel experience for your customers.  This allows them to interact and transact with you on their terms and through any channel they choose. 

 

A unified customer journey not only creates effective customer experiences, but also builds stronger customer loyalty and ensures operational excellence. 

Customer touchpoints infinity loop

Customer Experience

Customer experience is everything

Consumers have changed. Convenience is king. Every transaction needs to be as simple and straight forward as possible. 

 

Experience is now valued more than price, product or availability – 86% of customers are willing to pay more for a great customer experience. Getting it right is vital to retaining customers and developing your growth strategy. 

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Convenience and experience are everything

A woman adds brokkoli into her shhopping basket

Checkout Optimisation

Distracting your customer right at the point of purchase is a clear point of friction in the customer journey. The longer it takes to complete the checkout, the more chance they will reconsider their purchase. 59 of our surveyed respondents from retail and B2B commerce believe that removing forced customer account registrations and allowing quicker checkout options are important to focus on this year. Download our checkout optimisation report to find out the strategy brands are utilising to remove friction and increase conversions. 

CREATE GREAT EXPERIENCES

From acquisition to loyalty

Connected journeys enable brands to hit their KPIs and make justified data-based decisions about how to connect with their customer base at every touchpoint. Connected customer experience is the interplay of multiple systems and actions, providing a consistent, seamless experience across:

Man holding multiple parcels looking at a laptop
Turn every e-commerce engagement, on any device or channel, into a personal, shoppable moment to win more customers and extend your customer lifecycle with friendly interactions.
A team sitting around a table discussing
Focus on your customer needs and take your CRM to the next level with personalised demand generation and marketing strategies.
AI Showing Customers and their data
Activate rich customer insights to deliver hyper-personalised experiences in real time, while maintaining the original data purpose.
Woman standing with her hands on her heart
Ensure every customer communication is personal and timely to encourage brand advocacy and encourage repeat transactions.
2 men chatting with laptops
Underpin all your decisions with clean, detailed data, enabling real time personalisation and sophisticated levels of market insight.
Man holding multiple parcels looking at a laptop
Turn every e-commerce engagement, on any device or channel, into a personal, shoppable moment to win more customers and extend your customer lifecycle with friendly interactions.
A team sitting around a table discussing
Focus on your customer needs and take your CRM to the next level with personalised demand generation and marketing strategies.
AI Showing Customers and their data
Activate rich customer insights to deliver hyper-personalised experiences in real time, while maintaining the original data purpose.
Woman standing with her hands on her heart
Ensure every customer communication is personal and timely to encourage brand advocacy and encourage repeat transactions.
2 men chatting with laptops
Underpin all your decisions with clean, detailed data, enabling real time personalisation and sophisticated levels of market insight.
KPS plays an important role in helping deliver our E-commerce platforms, understanding our customers and developing, optimising and unifying their experience by helping us achieve a 360 view across channels.
Head of Digital Data Innovation & Architecture Saint Gobain
SAP Building blocks

Instant Transformation

 

Our completely unique instant transformation solution unifies all processes into one scalable, integrated platform.  With each component designed to be used seamlessly with the next, you can pick and choose the building blocks of your SAP enabled customer experience transformation.

 

With all core technology ready to use immediately, this instant platform approach delivers industry-leading end-to-end experiences using modular packaged cloud-based applications to deliver excellence across commerce, marketing, sales, service and CDP.

SAP Spartacus

A new breed of headless architecture

We believe in driving differentiation and growth through new technology and are one of the industry leaders in delivering SAP Commerce Cloud solutions. 

SAP Commerce Cloud is scalable, secure, and, with the introduction of the 100% API-driven Spartacus application, is completely headless – meaning that with a single back end, large volumes of content can be published simultaneously across multiple channels, enabled for all devices. Less time is spent delivering the same content and offers a greater level of flexibility.

The Spartacus storefront makes the necessary calls to SAP Commerce Cloud via the RESTful APIs that are part of the Omni Commerce Connect extensions. This decoupling allows you to separate front-end and back-end development, permitting independent update cycles. This allows developers to be innovative and create breakthrough user experiences.

Our Work

Our proven track record of excellence

Our mission is to help you realise the full capabilities of an omni-channel SAP CX suite. With our industry-leading know-how and passion for successful transformations, we develop e-commerce solutions that increase sales, boost conversion rates and deliver excellent customer experiences.

 

Our work has not only delivered successful customer case studies - it also wins us international awards. Take a look for yourself!

Man holding a basket of food

Brakes

Pivoting from B2B to B2C – from concept to launch in just one week

COVID-19 created huge challenges for many industries - but also opportunities. Brakes asked us to help them to completely change their traditional B2B business model and deliver in just a few days! Want to know how we managed it? 
Kicking a football

Arsenal FC

Building the UK E-Commerce Awards Site of The Year

By transforming the Arsenal Direct club website, we created a great user experience and gave the business a platform to grow and adapt, with positive impacts across the board - including rapid website speeds and tangible conversion rates. Read how we helped them win Site of The Year 2020 here.
Young woman excited because of receiving a gift

CHRIST JEWELLERY

Turning Customers into Fans!

Omnnichannel Deluxe with excellent performance where the customer is - from the point of sales to the scalable shop system in the cloud.  In just a few months, KPS expanded CHRIST's already high-performance online shop into a customer interaction platform. The focus was always on a customer journey that is in no way inferior to the perfect all-round experience and lived trust in the offline business.

Get in touch to find out more about our connected commerce solutions.

Contact

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Barnaby Moffat, Commercial Director of KPS UK

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  • Email:
    uk-info@kps.com



  • Social Media:
    LinkedIn
  • Expert for:
    E-Commerce projects, Cloud migration, Commercial strategy, Business development, Company positioning  

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