SAP Commerce Cloud

Connected Commerce

Unifying customer touchpoints

Customer Centric Commerce

Providing consistent experiences across all customer touchpoints

Modern commerce is now highly digitised and customer focused. Creating the perfect customer experience and understanding how to improve each step in the customer journey are critical ingredients for commercial success. 

 

It’s only by taking a holistic view of your customer journey, uniting all key touchpoints, adding personalisation and maximising connectivity, that you can create a seamless unified omnichannel experience for your customers.  This allows them to interact and transact with you on their terms and through any channel they choose. 

 

A unified customer journey not only creates effective customer experiences, but also builds stronger customer loyalty and ensures operational excellence. 

Customer touchpoints infinity loop

Customer Experience

Customer experience is everything

Consumers have changed. Convenience is king. Every transaction needs to be as simple and straight forward as possible. 

 

Experience is now valued more than price, product or availability – 86% of customers are willing to pay more for a great customer experience. Getting it right is vital to retaining customers and developing your growth strategy. 

Download

Convenience and experience are everything

A woman adds brokkoli into her shhopping basket

Checkout Optimisation

Distracting your customer right at the point of purchase is a clear point of friction in the customer journey. The longer it takes to complete the checkout, the more chance they will reconsider their purchase. 59 of our surveyed respondents from retail and B2B commerce believe that removing forced customer account registrations and allowing quicker checkout options are important to focus on this year. Download our checkout optimisation report to find out the strategy brands are utilising to remove friction and increase conversions. 

CREATE GREAT EXPERIENCES

From acquisition to loyalty

Connected journeys enable brands to hit their KPIs and make justified data-based decisions about how to connect with their customer base at every touchpoint. Connected customer experience is the interplay of multiple systems and actions, providing a consistent, seamless experience across:

Man holding multiple parcels looking at a laptop
Turn every e-commerce engagement, on any device or channel, into a personal, shoppable moment to win more customers and extend your customer lifecycle with friendly interactions.
A team sitting around a table discussing
Focus on your customer needs and take your CRM to the next level with personalised demand generation and marketing strategies.
AI Showing Customers and their data
Activate rich customer insights to deliver hyper-personalised experiences in real time, while maintaining the original data purpose.
Woman standing with her hands on her heart
Ensure every customer communication is personal and timely to encourage brand advocacy and encourage repeat transactions.
2 men chatting with laptops
Underpin all your decisions with clean, detailed data, enabling real time personalisation and sophisticated levels of market insight.
Man holding multiple parcels looking at a laptop
Turn every e-commerce engagement, on any device or channel, into a personal, shoppable moment to win more customers and extend your customer lifecycle with friendly interactions.
A team sitting around a table discussing
Focus on your customer needs and take your CRM to the next level with personalised demand generation and marketing strategies.
AI Showing Customers and their data
Activate rich customer insights to deliver hyper-personalised experiences in real time, while maintaining the original data purpose.
Woman standing with her hands on her heart
Ensure every customer communication is personal and timely to encourage brand advocacy and encourage repeat transactions.
2 men chatting with laptops
Underpin all your decisions with clean, detailed data, enabling real time personalisation and sophisticated levels of market insight.
KPS plays an important role in helping deliver our E-commerce platforms, understanding our customers and developing, optimising and unifying their experience by helping us achieve a 360 view across channels.
Head of Digital Data Innovation & Architecture Saint Gobain
SAP Building blocks

Instant Transformation

 

Our completely unique instant transformation solution unifies all processes into one scalable, integrated platform.  With each component designed to be used seamlessly with the next, you can pick and choose the building blocks of your SAP enabled customer experience transformation.

 

With all core technology ready to use immediately, this instant platform approach delivers industry-leading end-to-end experiences using modular packaged cloud-based applications to deliver excellence across commerce, marketing, sales, service and CDP.

SAP Spartacus

A new breed of headless architecture

We believe in driving differentiation and growth through new technology and are one of the industry leaders in delivering SAP Commerce Cloud solutions. 

SAP Commerce Cloud is scalable, secure, and, with the introduction of the 100% API-driven Spartacus application, is completely headless – meaning that with a single back end, large volumes of content can be published simultaneously across multiple channels, enabled for all devices. Less time is spent delivering the same content and offers a greater level of flexibility.

The Spartacus storefront makes the necessary calls to SAP Commerce Cloud via the RESTful APIs that are part of the Omni Commerce Connect extensions. This decoupling allows you to separate front-end and back-end development, permitting independent update cycles. This allows developers to be innovative and create breakthrough user experiences.

Our Work

Our proven track record of excellence

Our mission is to help you realise the full capabilities of an omni-channel SAP CX suite. With our industry-leading know-how and passion for successful transformations, we develop e-commerce solutions that increase sales, boost conversion rates and deliver excellent customer experiences.

 

Our work has not only delivered successful customer case studies - it also wins us international awards. Take a look for yourself!

Man holding a basket of food

Brakes

Pivoting from B2B to B2C – from concept to launch in just one week

COVID-19 created huge challenges for many industries - but also opportunities. Brakes asked us to help them to completely change their traditional B2B business model and deliver in just a few days! Want to know how we managed it? 
Kicking a football

Arsenal FC

Building the UK E-Commerce Awards Site of The Year

By transforming the Arsenal Direct club website, we created a great user experience and gave the business a platform to grow and adapt, with positive impacts across the board - including rapid website speeds and tangible conversion rates. Read how we helped them win Site of The Year 2020 here.
Young woman excited because of receiving a gift

CHRIST JEWELLERY

Turning Customers into Fans!

Omnnichannel Deluxe with excellent performance where the customer is - from the point of sales to the scalable shop system in the cloud.  In just a few months, KPS expanded CHRIST's already high-performance online shop into a customer interaction platform. The focus was always on a customer journey that is in no way inferior to the perfect all-round experience and lived trust in the offline business.

Get in touch to find out more about our connected commerce solutions.

Contact

Image for the article intro information

Barnaby Moffat, Commercial Director of KPS UK

show less show more

  • Email:
    uk-info@kps.com



  • Social Media:
    LinkedIn
  • Expert for:
    E-Commerce projects, Cloud migration, Commercial strategy, Business development, Company positioning  

More Insights

You may also be interested in...

Omnichannel Vs Multichannel: The Body Shop webshop on a laptop

Read more

Omnichannel vs Multichannel: What’s the difference?

Cast a wide net, offer a tailor-made experience. Omni-channel and multi-channel are very similar-looking terms that describe subtlety different approaches to the way brands communicate with their customers.
Clock ticking - Digital waits for no one

Read more

Increasing your metabolic rate: Digital waits for no one

We've been told the high street has been dying for years. People generally prefer home comforts to braving the harsh British weather. A lot of you responded, making that first leap into digital transformation. Some, however, sat idly by, content in their comfort zone of brick and mortar – or scared and directionless.
Illustration of a man sitting in front of three monitors

Read more

Lead the way: Why your business should upgrade to Commerce Cloud

If you’re currently running Hybris for e-commerce, you should be aware of the option to upgrade to SAP’s Commerce Cloud platform. We’ve recently been selected from over 20,000 partners worldwide to be named as one of the top 3 companies in the world in the recent SAP Pinnacle Awards, in the Customer Experience Partner of the Year (Small and Midsize Companies) category!

Privacy settings

We use cookies on our website. Some of them are essential, while others help us to improve this website and your experience. With your consent, we use cookies to analyse the usage of our website.

We also use cookies for marketing to help us measure the success of our marketing efforts. In the settings you will find detailed information about the individual cookies, and you can refuse the use of cookies.

You can change or revoke your selection at any time on any KPS.com page in the footer under Privacy Settings.

Essential Cookies

Essential cookies enable basic functions and are necessary for the proper functioning of the website.

Cookie Banner

  • Cookie Name: kps-privacy-settings
    Value: PrivacyLevel_0#a
    Storage Duration: 4 weeks
    Description: This cookie is required to save cookie settings. It is a purely technical cookie.

HubSpot:

  • Cookie Name: __hs_opt_out
    Storage Duration: 6 months
    Description: This cookie is used by the opt-in privacy policy to prompt the visitor to accept cookies again. It is set when you allow visitors to disable cookies. It contains the string "Yes" or "No."

  • Cookie Name: __hs_d_not_tracking
    Storage Duration: 6 months
    Description: This cookie can be set to prevent the tracking code from sending information to HubSpot. It contains the string "Yes."

  • Cookie Name: _hs_initial_opt
    Storage Duration: 7 days
    Description: This cookie is used to prevent banners from being displayed every time visitors access your website in strict mode. It contains the string "Yes" or "No."

  • Cookie Name: __hs_cookie_cat_pref
    Storage Duration: 6 months
    Description: This cookie is used to capture the categories a visitor has consented to. It contains data about those categories.

  • Cookie Name: __hs_gpc_banner_dismiss
    Storage Duration: 3 months
    Description: This cookie is used when the Global Privacy Control banner is dismissed.

  • Cookie Name: hs_ab_test
    Storage Duration: Until the end of the session
    Description: This cookie is used to ensure that visitors see the same version of an A/B test page they were shown previously. It contains the ID of the A/B test page and the ID of the variant selected for the visitor.

  • Cookie Name: __cfruid
    Storage Duration: Until the end of the session
    Description: This cookie is set by HubSpot's CDN provider in accordance with its rate-limiting policies.

  • Cookie Name: ___cfuvid
    Storage Duration: Until the end of the session
    Description: This cookie is set by HubSpot's CDN provider in accordance with its rate-limiting policies.

  • Cookie Name: ___cf_bm
    Storage Duration: Until the end of the session
    Description: This cookie is set by HubSpot's CDN provider in accordance with its rate-limiting policies.

Functional cookies

Functional cookies are used by third parties or publishers to display personalised advertisements. They do this by tracking visitors across websites.

Google Analytics

Cookie Name: _ga
Storage Duration: 2 years
Description: Used to distinguish between users.

Cookie Name: _gid
Storage Duration: 24 months
Description: Used to distinguish between users.

Cookie Name: _gat
Storage Duration: 1 minute
Description: Used to throttle the request rate. If Google Analytics is provided via Google Tag Manager, this cookie is named dc_gtm<property-ID>.

Cookie Name: hide-cookieinfo
Storage Duration: 30 days
Description: Cookie set for querying the cookies.

HubSpot

Cookie Name: __hstc
Storage Duration: 6 months
Description: The main cookie for visitor tracking. It contains the domain, the user token (hubspotutk), the first timestamp (of the first visit), the last timestamp (of the last visit), the current timestamp (for this visit), and the session count (increases with each subsequent session).

Cookie Name: hubspotutk
Storage Duration: 6 months
Description: This cookie tracks the identity of a visitor. This cookie is passed to the HubSpot software when submitting a form and is used for deduplicating contacts. It contains an opaque GUID to represent the current visitor.

Cookie Name: __hssc
Storage Duration: 30 minutes
Description: This cookie tracks sessions. It is used to determine whether the HubSpot software needs to increment the session count and timestamps in the __hstc cookie. It contains the domain, the number of page views (viewCount, increases with each page view in a session), and the session start timestamp.

Cookie Name: __hssrc
Storage Duration: End of session
Description: Whenever the HubSpot software changes the session cookie, this cookie is also set. It determines whether the visitor has restarted the browser. If this cookie is not present when HubSpot manages cookies, it is considered a new session. It contains the value "1" if present.

External media

Content from video platforms and social media platforms is blocked by default. If cookies from external media are accepted, access to this content no longer requires manual consent.

LinkedIn Tag

Cookie Name: bcookie
Storage Duration: 365 days
Description: Browser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform and for diagnostic purposes.

Cookie Name: bscookie
Storage Duration: 365 days
Description: Used for remembering that a logged-in user is verified by two-factor authentication and has previously logged in.

Cookie Name: JSESSIONID
Storage Duration: Session
Description: Used for Cross-Site Request Forgery (CSRF) protection and URL signature validation.

Cookie Name: lang
Storage Duration: Session
Description: Used to remember a user's language setting to ensure LinkedIn.com displays in the language selected by the user in their settings.

Cookie Name: lidc
Storage Duration: 1 day
Description: To facilitate data center selection.

Cookie Name: sdsc
Storage Duration: Session
Description: Signed data service context cookie used for database routing to ensure consistency across all databases when a change is made. Used to ensure that user-inputted content is immediately available to the submitting user upon submission.

Cookie Name: li_gc
Storage Duration: 180 days
Description: Used to store consent of guests regarding the use of cookies for non-essential purposes.

Cookie Name: li_mc
Storage Duration: 180 days
Description: Used as a temporary cache to avoid database lookups for a member's consent for use of non-essential cookies and used for having consent information on the client side to enforce consent on the client side.

Cookie Name: UID
Storage Duration: 720 days
Description: Cookie used for market and user research.

Cookie Name: UserMatchHistory
Storage Duration: 30 days
Description: LinkedIn Ads ID syncing.

Cookie Name: AnalyticsSyncHistory
Storage Duration: 30 days
Description: Used to store information about the time a sync took place with the lms_analytics cookie.

Cookie Name: lms_ads
Storage Duration: 30 days
Description: Used to identify LinkedIn Members off LinkedIn for advertising.

Cookie Name: lms_analytics
Storage Duration: 30 days
Description: Used to identify LinkedIn Members off LinkedIn for analytics.

Cookie Name: li_fat_id
Storage Duration: 30 days
Description: Member indirect identifier for Members for conversion tracking, retargeting, and analytics.

Cookie Name: li_sugr
Storage Duration: 90 days
Description: Used to make a probabilistic match of a user's identity.

Cookie Name: _guid
Storage Duration: 90 days
Description: Used to identify a LinkedIn Member for advertising through Google Ads.

Cookie Name: BizographicsOptOut
Storage Duration: 10 years
Description: Used to determine opt-out status for non-members.

Cookie Name: li_giant
Storage Duration: 7 days
Description: Indirect identifier for groups of LinkedIn Members used for conversion tracking.

Cookie Name: oribi_cookie_test
Storage Duration: Session
Description: To determine if tracking can be enabled on the current domain.

Cookie Name: oribili_user_guid
Storage Duration: 365 days
Description: Used to count unique visitors to a website.

Cookie Name: ln_or
Storage Duration: 1 day
Description: Used to determine if Oribi analytics can be carried out on a specific domain.

Cookie Name: ar_debug
Storage Duration: Session
Description: Supports Google attribution reporting API integration to mitigate signal loss.

Lead Forensics

Cookie Name: __lfluuid
Storage Duration: 10 years
Description: The _lfuuid cookie allows a website to track visitor behavior on the sites on which the cookie is installed. Tracking is performed anonymously until a user identifies himself by submitting a form.

Changing privacy settings

Imprint

Data protection statement