Young woman with mobile

Unified Commerce & Services

One platform for all channels

Our goal

Scale trade efficiently now

Our unified commerce approach delivers a consistent customer experience at all touchpoints, an integrated platform for managing all customer interactions, scalable frameworks and resilient technologies. Our mission is to make the buying journey ever easier and more enjoyable, delivering new business models and increased growth through a superior customer experience.

The evolution of channel management - from multi-channel to omni-channel, to unified commerce and services - is consistently focused on customer preference, and the ever-increasing variety of channels available. A well-established concept, but still not perfectly implemented across the board, this development area is now an imperative for many companies.

At the same time, the technology standard for customer-facing applications is shifting away from rigid and complex monoliths, towards super-flexible, easily scalable and more efficiently integrated architectures. 

This has seen the birth of "MACH" – capturing the four conceptual principles of a technologically future-proof platform: Microservices – APIs – Cloud – Headless.

Zwei Frauen und ein Mann schauen sich an einem Board zusammen Entwürfe an
Zwei Männer beraten über dem Schreibtisch

However, as with every comprehensive transformation programme – the process of embedding more components that increase sales and service channels all at the same time needs to be carefully managed. While young companies may already be fully committed to MACH, many established companies must still find the right path for them and cautiously manage the backend integration.

KPS can implement high-performance, sustainable solutions for commerce and services at speed, delivering market-leading engineering on state-of-the-art architectures.

 

With our optimised web shop, we offer our customers the opportunity to enjoy a consistent and high-quality shopping experience, no matter when - no matter where, via the consistent connection of all channels.
Michael Berghoff E-Commerce Management at CHRIST

Satisfied customers, growing business

Perhaps you want to buy online and pick up instore, check stock availability at any time, add an attractive offer to your shopping basket and complete the purchase days later (or get an email reminder that the offer is ending) or maybe just have convenient access to additional, value-adding services.

To provide customers with this sort of seamless and always-on shopping experience, retailers and other large transactional businesses need access to an agile, scalable infrastructure that can be adapted quickly to ever-changing circumstances and increasing volumes.

A centralised, real-time platform that continuously incorporates all customer touchpoints is the only way they can optimise management of their inventories, meet demand precisely, provide services efficiently and organise flexible deliveries.

Instant Transformation

Ready-made differentiation

With our unique approach, we work with our customers to build comprehensive omnichannel solutions with individually assembled and integrated products, services and channels. Our cross-industry experience and innovative, best-in-class processes can facilitate enhanced interaction with your customers, while integrating seamlessly into your business processes.

A woman stands at a shop window

Unified Commerce made by KPS includes:

  • Real-time availability across all channels
  • Cloud products to resolve performance issues
  • Inventory consolidation at different warehouse locations
  • Mobile apps for omnichannel development
  • Seamless integration with brick-and-mortar retail
  • Accelerated maintenance of item data from multiple sources
  • Optimisation of search and sales functions instore
  • Integration of regional/global retail platforms
  • Extension of the online design to a digital marketplace
  • Realisation of alternative sales channels (social media)
  • Increase in conversion rate
  • Natural integration to marketing, loyalty and customer service
A woman scans a price tag in a shop with her mobile phone

Customer Services and Apps, powered by KPS incorporate:

  • Innovative user-centred concepts for service providers, manufacturers and retailers
  • Data-driven rapid prototyping and MVP approaches
  • End-to-end process approach for seamless user experience in digital customer interaction
  • Scaling technology platform based on MACH with KPS accelerators
  • Effective bundling in state-of-the-art customer portals, for both B2B and B2C
  • Extensively validated use cases for successful apps and customer satisfaction
  • Smooth integration with sales, marketing, customer service and downstream enterprise applications
  • Guaranteed consistent user experience and iterative optimisation of use with the help of the KPS UX Operating Model

Tech-Stack

With innovative technologies and excellent partnerships, KPS delivers sustainable value creation

KPS works with the leading solution providers to deliver on our promise: High-performance solutions for Commerce & Services, with the best engineering on state-of-the-art architectures. Our partner network includes regional and global providers and is based on strategic, trusting and sustainable cooperation.

Let’s go

Ready-to-use – a faster way to unified commerce

With our off-the-shelf product bundles, we ensure quick results, targeted individualisation and more satisfied customers across all channels.

Frau freut sich über Click & Collect

Click and Collect

End-to-end solutions that allow you to create a single platform for customer interaction, while making internal processes, such as picking and order processing, more efficient.
Containerschiff wird am Hafen beladen

Ship from Store

Continuously expand your services and customer offerings through our unified commerce solution, with the addition of our logistics and fulfilment applications.
Warenverfügbarkeit per iPad prüfen im Lager

Omnichannel Stock visibility

Access your inventory information in real-time to offer your customers cross-channel services, such as click and collect or ship from store/warehouse.
Datenvisualisierung Grafik

MACH-based

Customer Services & Apps

Innovative, individual and expandable service applications that will automate manual and cost-intensive processes and protect users.
Frau freut sich über Click & Collect

Click and Collect

End-to-end solutions that allow you to create a single platform for customer interaction, while making internal processes, such as picking and order processing, more efficient.
Containerschiff wird am Hafen beladen

Ship from Store

Continuously expand your services and customer offerings through our unified commerce solution, with the addition of our logistics and fulfilment applications.
Warenverfügbarkeit per iPad prüfen im Lager

Omnichannel Stock visibility

Access your inventory information in real-time to offer your customers cross-channel services, such as click and collect or ship from store/warehouse.
Datenvisualisierung Grafik

MACH-based

Customer Services & Apps

Innovative, individual and expandable service applications that will automate manual and cost-intensive processes and protect users.

Erfolgsgeschichten

Unsere wertvollen Beiträge im Bereich Unified Commerce

Eine Frau im Logistiklager

Case Study

Globus

Ein Mann im Lager kontrolliert Pakete am Fließband

Case Study

Dreams

Ein Mann im Hafen regelt die Logistik

Case Study

EP

Ein Mann im Hafen regelt die Logistik

Case Study

Elkjøp

Contact

Image for the article intro information

Dr. Lucas Calmbach, Managing Partner, KPS AG

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