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Unified Commerce & Services

One platform for all channels

Our goal

Scale trade efficiently now

Our unified commerce approach delivers a consistent customer experience at all touchpoints, an integrated platform for managing all customer interactions, scalable frameworks and resilient technologies. Our mission is to make the buying journey ever easier and more enjoyable, delivering new business models and increased growth through a superior customer experience.

Instant Transformation

Ready-made differentiation

With our unique approach, we work with our customers to build comprehensive omnichannel solutions with individually assembled and integrated products, services and channels. Our cross-industry experience and innovative, best-in-class processes can facilitate enhanced interaction with your customers, while integrating seamlessly into your business processes.

A woman scans a price tag in a shop with her mobile phone

Customer Services and Apps, powered by KPS incorporate:

  • Innovative user-centred concepts for service providers, manufacturers and retailers
  • Data-driven rapid prototyping and MVP approaches
  • End-to-end process approach for seamless user experience in digital customer interaction
  • Scaling technology platform based on MACH with KPS accelerators
  • Effective bundling in state-of-the-art customer portals, for both B2B and B2C
  • Extensively validated use cases for successful apps and customer satisfaction
  • Smooth integration with sales, marketing, customer service and downstream enterprise applications
  • Guaranteed consistent user experience and iterative optimisation of use with the help of the KPS UX Operating Model

Tech-Stack

With innovative technologies and excellent partnerships, KPS delivers sustainable value creation

KPS works with the leading solution providers to deliver on our promise: High-performance solutions for Commerce & Services, with the best engineering on state-of-the-art architectures. Our partner network includes regional and global providers and is based on strategic, trusting and sustainable cooperation.

Let’s go

Ready-to-use – a faster way to unified commerce

With our off-the-shelf product bundles, we ensure quick results, targeted individualisation and more satisfied customers across all channels.

Erfolgsgeschichten

Unsere wertvollen Beiträge im Bereich Unified Commerce

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