Holistic and individual
Hey, experts, can someone tie up the loose ends of personalisation in a meaningful way?
Everyone knows it: excellent customer experience is crucial for success. Nevertheless, many companies do not offer a consistent customer experience. They act selectively instead of networked - and fall behind the competition. Only holistic personalisation becomes a fast-acting success booster. That's why we call it Instant Personalisation. No matter where your company currently stands: KPS quickly brings your CX to a market leader level, with comprehensive expertise in all areas of CRO/UX, loyalty, ME automation, CME and customer data profile.
Well-known brands such as Globus department stores' or the international luxury brand Harrods, the renowned traditional London department stores', achieve a clear lead in customer relationship management over their competitors with our personalisation concept.
Personalisation Readiness Check
It all starts with a critical analysis of your company's current personalisation status. What technology do you already have in place? What is limiting your performance? What can you build on?
Our Personalisation Readiness Check provides you with the answers. In just 3 minutes you will get a transparent picture of your current situation in the area of personalisation. You will also find out how and how quickly your customer experience will become so powerful that your business will profit from it economically.
Download Ebook now
Personalisation is a megatrend of the digital age. Sociologist Andreas Reckwitz speaks of the "society of singularities", meaning a culture of uniqueness in which individuality is increasingly lived out, demanded, supported, offered and rewarded.
Read our ebook to find out how you can use the trend of personalisation and strengthen your company's competitive position by addressing your customers individually. The ebook is available for download free of charge.
Omni-channel sales and cross-media communication, customer centricity and a personalised customer approach: The combination of the four strategic principles into a successful business model is not wishful thinking at Elkjøp, but is becoming reality.