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Commerce & Customer Experience

Ready for action

Ready to use

As much transformation as you need right now

Realise the full potential of digitalisation in the most critical areas for your business, with our immediately effective and award-winning solutions and services. Our holistic expertise leads to quick results, delivered immediately, impactful differentiation, efficiency and security, as well as seamless integration into your company's existing business processes.

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Identify competition

Business Innovation & Strategy

Using award-winning methods to quickly develop exceptional strategies and highly effective innovation programmes, to keep you one step ahead of the competition.

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Inspire customers

Customer Experience & Marketing

Making customer journeys better and more economical with 360-degree customer insight and data-driven campaigns.

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Control channels

Unified Commerce & Services

Seamlessly connect all sales and service channels and capitalise on revenue potential with a single, overarching platform.

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Increase customer success measurably

Return on Customer Interaction (ROCI)

Allocate customer interaction budgets effectively across all channels and keep customer satisfaction, growth and resource utilisation in perfect balance.

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Optimise the core

Enterprise Management

Develop the company's digital nervous system into a future-oriented end-to-end process platform with ERP and surrounding solutions, and leverage innovation potential.

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Deliver growth

Logistics & Supply Chain

Use the opportunities of digitalisation as part of a smart supply chain and overtake the competition with logistics and delivery transformation.

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Process-driven

Process Strategy & Innovation

Exploit the high potential for greater efficiency, more resilience and better agility in operational business processes through meaningful harmonisation, intelligent automation or targeted differentiation – right where it makes a real difference.

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Increase economic efficiency

Return on Process Optimization (ROPO)

With the robust cost-benefit assessment of process-driven change programmes, moving transparently and securely to more efficient, resilient and agile processes.

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Establish continuity

Business & Application Management Services

Our work doesn't stop after implementation. In addition to the smooth installation of the applications, the main focus is the continuous optimisation of processes and interactions for all users - whether customers, employees or partners.

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