K5 Future Retail Conference 2023

K5 Future Retail Conference 2023

Date: 20/21 June 2023

Finding solutions

K5 CONFERENCE 2023

On 20 and 21 June 2023, ESTREL Berlin will once again be the place-to-be for the who's who of e-commerce. Under the motto #learnfromthebest and #meetthebest, visitors will experience two days packed with exciting talks, educational masterclasses and plenty of networking opportunities with the movers and shakers of the industry.

Meet our KPS team at stand #39 in Berlin and learn more about how to implement a seamless customer journey for your customers. Together with our client Harrods, we will also share valuable insights and practical tips on the topic of loyalty in our masterclass on 20 June from 2-3 pm. Don't miss this opportunity to gain first-hand insights!

Masterclass

Harrods: Unlocking the Power of Customer Data – The role of Loyalty in the World‘s Leading Luxury Department Store

Masterclass Harrods

Masterclass

20 June 2023 I 2-3 pm

Loyalty programs are valuable a way for business to reward their customers with perks like discounts and rewards in exchange for data. When executed effectively, loyalty programs can benefit both customers and business. Join us for an exclusive masterclass with Harrods and KPS, where we will delve into the success of the Harrods Rewards program. Learn how this program informs business decisions and drives personalisation for their high-value clients.

Harrods embarked on a two-year transformation journey with KPS to replace their legacy CRM systems, enabling them to unlock these capabilities. Gain insights and strategies for implementing a successful loyalty program in your own business.

Mark Emery

Mark Emery, Programme Director at Harrods

Julian Drees

Julian Drees, Head of Loyalty at KPS

Mainstage

Customer Panel Oase

20 June 2023 | 2:10 - 2.40 pm

The jack of all trades for composable commerce: a platform for interaction with B2B and B2C customers.

Oase is actively shaping the digital sales channels of today and tomorrow. In doing so, the company places great emphasis on localisation and scalability in order to be able to effectively implement different international requirements. CEO Thorsten Muck, together with Andreas Frary from KPS and Yara Molthan from Spryker, will share valuable insights on how Oase manages to map a variety of requirements and business models with the help of composable commerce.

Andreas Frary

Andreas Frary, Partner, KPS AG

Thorsten Muck

Thorsten Muck, Oase, CEO

Yara Molthan

Yara Molthan , Senior Director Business Consulting, Spryker

Meet us

360° CX with KPS

KPS Stand | Hall 1, Stand 39

Visit us at our stand and make an appointment with the KPS experts! We would like to offer you the opportunity to delve deeper into the topics that are currently moving you. Our speakers will also be happy to answer any questions that may have arisen during the Masterclass.

 

Explore best practices with our experts for topics such as:

 

  • Marketplace
  • Omnichannel 
  • Social Commerce
  • Customer Data Platform / Customer Data Cloud
  • Personalisation
  • Loyalty
  • Customer Service und Support
  • Marketing Automation
  • and much more

Contact

Any questions? Please get in touch with us!

KPS Event Management

show less show more

Privacy settings

We use cookies on our website. Some of them are essential, while others help us to improve this website and your experience. With your consent, we use cookies to analyse the usage of our website. We also use cookies for marketing to help us measure the success of our marketing efforts. In the settings you will find detailed information about the individual cookies, and you can refuse the use of cookies. You can change or revoke your selection at any time on any KPS.com page in the footer under Privacy Settings.

Essential Cookies

Essential cookies enable basic functions and are necessary for the proper functioning of the website.

  • Cookie Banner
    Cookie Name: kps-privacy-settings
    Value: PrivacyLevel_0#a
    Storage duration: 4 weeks
    Description: Cookie is required to save cookie settings. This is a purely technical cookie.
  • Qualtrics intercept:
    Cookie Name: QSI_SI_1Fb3MKgsothXM21_intercept
    Value: hash value of the session ID and query parameters assigned to this session ID
    Storage period: 1 week
    Description: Cookie is used to maintain a session or track survey sessions so that they are not repeated.
Functional cookies

Functional cookies are used by third parties or publishers to display personalised advertisements. They do this by tracking visitors across websites.

Google Analytics

Cookie Name: _ga
Storage duration: 2 years
Description: Used to differentiate between users.

Cookie Name: _gid
Storage duration: 24 hours
Description: Used to differentiate between users.

Cookie Name: _gat
Storage duration: 1 minute
Description: Used to throttle the demand rate. When Google Analytics is delivered via Google Tag Manager, this cookie is named _dc_gtm_ <Property ID>.

Cookie Name: hide-cookieinfo
Storage period: 30 days
Description: Cookie that is set to query the cookies.

External media

Content from video platforms and social media platforms is blocked by default. If cookies from external media are accepted, access to this content no longer requires manual consent.

LinkedIn Tag

Cookie Name: li_oatml
Storage duration: 30 days
Description: This cookie is used to identify LinkedIn members outside of LinkedIn for promotional and analytical purposes outside of the designated countries and, for a limited time, for promotional purposes in the designated countries.

Cookie Name: lidc
Storage duration: 24 hours
Description: This cookie optimises the selection of the data centre.

Cookie Name: lissc
Storage duration: 365 days
Description: This cookie ensures that all cookies in this browser use the same SameSite attribute.

Cookie Name: s_sq
Storage duration: Session
Description: Adobe Analytics uses this cookie to store information about the previous link that a user clicked on.

Cookie Name: AMCVS_14215E3D5995C57C0A495C55%40AdobeOrg    Storage duration: Session
Description: For the Adobe Experience Cloud, this cookie indicates when a session began.

Cookie Name: lang
Storage duration: Session
Description: This cookie remembers the language setting of a user.

Cookie Name: s_cc
Storage duration: Session
Description: This cookie is used by Adobe Analytics to determine whether cookies are enabled.

Cookie Name: UserMatchHistory
Storage duration: 30 days
Description: This cookie is used to synchronize the IDs of LinkedIn Ads.

Cookie Name:  AMCV_14215E3D5995C57C0A495C55%40AdobeOrg   
Storage duration: 180 days
Description: This is a unique identifier for the Adobe Experience Cloud.

Cookie Name: bcookie
Storage duration: 730 days
Description: This cookie is a browser identification. It is used to uniquely identify devices accessing LinkedIn in order to detect misuse of the platform.

Cookie Name: _ga
Storage duration: 730 days
Description: This is a cookie for Google Analytics.

Cookie Name: _gid
Storage duration: 24 hours
Description: This is a cookie for Google Analytics.

Lead Forensic

Cookie Name: __lfuuid
Storage duration: 10 years
Description: Allows a website to track visitor behavior on the sites.

HubSpot

Cookie Name: __hstc
Storage duration: 6 months
Description: It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

Cookie Name: __hubspotutk
Storage duration: 6 months
Description: It contains an opaque GUID to represent the current visitor.

Cookie Name: __hssc
Storage duration: 30 minutes
Description: This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.

Cookie Name: __hssrc
Storage duration: expires at the end of the session
Description:Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.

Changing privacy settings

·

Imprint

·

Data protection statement