K5 Future Retail Conference 2023

K5 Future Retail Conference 2023

Date: 20/21 June 2023

Finding solutions

K5 CONFERENCE 2023

On 20 and 21 June 2023, ESTREL Berlin will once again be the place-to-be for the who's who of e-commerce. Under the motto #learnfromthebest and #meetthebest, visitors will experience two days packed with exciting talks, educational masterclasses and plenty of networking opportunities with the movers and shakers of the industry.

Meet our KPS team at stand #39 in Berlin and learn more about how to implement a seamless customer journey for your customers. Together with our client Harrods, we will also share valuable insights and practical tips on the topic of loyalty in our masterclass on 20 June from 2-3 pm. Don't miss this opportunity to gain first-hand insights!

Masterclass

Harrods: Unlocking the Power of Customer Data – The role of Loyalty in the World‘s Leading Luxury Department Store

Masterclass Harrods

Masterclass

20 June 2023 I 2-3 pm

Loyalty programs are valuable a way for business to reward their customers with perks like discounts and rewards in exchange for data. When executed effectively, loyalty programs can benefit both customers and business. Join us for an exclusive masterclass with Harrods and KPS, where we will delve into the success of the Harrods Rewards program. Learn how this program informs business decisions and drives personalisation for their high-value clients.

Harrods embarked on a two-year transformation journey with KPS to replace their legacy CRM systems, enabling them to unlock these capabilities. Gain insights and strategies for implementing a successful loyalty program in your own business.

Mark Emery

Mark Emery, Programme Director at Harrods

Julian Drees

Julian Drees, Head of Loyalty at KPS

Mainstage

Customer Panel Oase

20 June 2023 | 2:10 - 2.40 pm

The jack of all trades for composable commerce: a platform for interaction with B2B and B2C customers.

Oase is actively shaping the digital sales channels of today and tomorrow. In doing so, the company places great emphasis on localisation and scalability in order to be able to effectively implement different international requirements. CEO Thorsten Muck, together with Andreas Frary from KPS and Yara Molthan from Spryker, will share valuable insights on how Oase manages to map a variety of requirements and business models with the help of composable commerce.

Andreas Frary

Andreas Frary, Partner, KPS AG

Thorsten Muck

Thorsten Muck, Oase, CEO

Yara Molthan

Yara Molthan , Senior Director Business Consulting, Spryker

Meet us

360° CX with KPS

KPS Stand | Hall 1, Stand 39

Visit us at our stand and make an appointment with the KPS experts! We would like to offer you the opportunity to delve deeper into the topics that are currently moving you. Our speakers will also be happy to answer any questions that may have arisen during the Masterclass.

 

Explore best practices with our experts for topics such as:

 

  • Marketplace
  • Omnichannel 
  • Social Commerce
  • Customer Data Platform / Customer Data Cloud
  • Personalisation
  • Loyalty
  • Customer Service und Support
  • Marketing Automation
  • and much more

Contact

Any questions? Please get in touch with us!

KPS Event Management

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