KPS Continuous Improvement Service

KPS Continuous Improvement Service

Continually enhance your customer experiences to stay ahead

Unlock continuous growth with KPS

Enhance CX, maximise efficiency, and future-proof your platform

Today’s most progressive businesses are outpacing competitors in the digital space by continuously refining their ecommerce platforms to meet ever changing customer expectations, while also focussing on delivering measurable results.
 

The KPS Continuous Improvement Service is a comprehensive service package designed to ensure your platform evolves seamlessly - optimising customer experiences, increasing agility, and delivering lasting value.

BENEFITS

Why choose KPS Continuous Improvement Service?

Unlock the power of ecommerce and add value


Deliver exceptional CX with a service designed to maximise the value of your current IT investments and future-proof your ecommerce platform. Focused on incremental improvements, our service ensures your platform evolves seamlessly, adapting to shifting customer expectations while driving your business toward its goals.


Achieve more with less


KPS Continuous Improvement Service optimises processes, enhances IT and delivery performance, and tracks critical KPIs to ensure your platform operates at its best. This enables you to achieve maximum value and a strong return on your existing technology investment.

Maximised efficiency

Maximised efficiency

Streamline operations for better productivity.

Exceptional customer experience

Exceptional customer experience

Deliver seamless, high-quality interactions.

Accelerated time to value

Accelerated time to value

Realise benefits sooner from your technology investments.

Fortified security

Fortified security

Stay protected against threats and maintain compliance with regular updates.

Future-proofed platform

Future-proofed platform

Stay prepared for evolving demands and technology.

Increased revenue

Increased revenue

Optimise the entire customer journey to turn more visitors into loyal customers.

Proactive optimisation

Proactive optimisation

Continuously enhance performance and reliability.

Enhanced agility & innovation

Enhanced agility & innovation

Adapt quickly and foster creative solutions.

Our business conditions are regularly changing, and the KPS Continuous Improvement Service gives us a deep set of benchmarking data that we can reach into whenever we face change or disruption. The KPS team has been a key enabler for our business. There’s no way these changes to our customer experience would have been possible without them.
Justin Mills, Digital Product Lead, Brakes

Deliver CX Success

Discover tailored continuous improvement services for your business needs

Overview of the continuous improvement services by KPS

Struggling to get things done?

Looking to optimise your budgets and resources?


Searching for a trusted CX partner for expert advice and validation?

 

Whatever your challenge, we’ve got you covered. Our tailored continuous improvement services are designed to meet your unique needs, helping your business innovate and enabling your IT team to deliver faster.

Accelerate growth with a dedicated, core team

Accelerate growth with a dedicated, core team

We seamlessly integrate a team of continuous improvement experts into your business - specialists who understand your goals and where you want to go on your CX journey.

Your team is adapted and scaled as needed, ensuring efficient resource allocation to drive your roadmap forward. Together, we’ll create lasting value for your business and customers.

 

Our experts leverage data-driven insights to refine CX strategies, provide market-leading expertise, and keep you informed on the latest industry trends and thought leadership - helping you make informed, strategic decisions with confidence. 

How it works

  • Collaborative consultancy 
    We work alongside your Business and IT teams to address challenges and identify key opportunities for CX improvement.

  • Incremental enhancements 
    Prioritised updates and optimisations keep your platform aligned with customer expectations.

  • Performance and security monitoring 
    Regular tracking ensures reliability, compliance, and protection against threats.

  • Future-ready solutions 
    Our continuous improvement approach keeps you ahead of the curve.

The KPS team were professional and competent in all dealings. They consistently demonstrated high levels of engagement, domain knowledge, and technical expertise across disciplines, with a strong focus on delivering quality at pace. The partnership has been positive, with further opportunities for the team to display thought leadership and delivery excellence.
Matt Louth, IT Director, Hobbycraft

Success Stories

KPS is trusted by leading brands to improve CX and add value

The Body Shop
Hugo Boss
Mirka
Kruidvat
The White Company

Is your business ready to evolve?

Let’s take your ecommerce platform to the next level. Contact us to find out more.

get in touch

KPS UK

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Further reading

You can find more exciting content on the topic of Composable here:

Report on Customer Experience Trends

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Report on Customer Experience Trends 2024

What will the customer experience look like in the future? In our market analysis "CUSTOMER EXPERIENCE TRENDS 2024", we analysed data from more than 200 companies on strategy and technology approaches.
Composable Enterprise

Instant Insight

Ways to a Composable Enterprise

Some people will wonder whether Gartner's neologism refers to the composable or rather the compostable enterprise. But joking aside, the Composable Enterprise describes an organisation that can adapt to the rapid pace of business change in an agile manner. An absolute necessity and a matter of course, you might think? Yes and no.
Whitepaper: Monolith vs Composable

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Monolith vs Composable

According to Gartner, 54% believe that the company's IT is slowing down the customer experience. Monolithic systems are often used, which have become complex with customisations and in-house developments. Does a composable architecture make more sense to enable outstanding customer experiences? Our white paper sheds light on the differences and offers guidance for your decision-making.

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