360 customer data view: The digital cloud

Single Customer View

Joined up data every step of the way

Customer 360

Joining up data from every step of the customer journey

Traditional multi-channel approaches may help you to meet increasingly steep AOV and purchase KPI’s, but it’s a short-term solution to a longer-term issue. To create a lasting relationship with your customers, you need to focus on building an understanding of their behaviours, needs and motivations – and that is enabled with data.

 

This rich data view of the customer isn’t just focussed on acquisition, it influences and drives every part of the customer journey online and in store, across all customer interactions and maximises the potential of each touchpoint.

Customer 360

Omni-channel customer touchpoints

Taking a holistic view of the customer journey, and the multiple touchpoints within it, both online and physical, will allow you to deliver a first-class customer experience and complete flexibility.  This starts even before the buying journey begins, with marketing and advertising, and doesn’t end after the purchase is made. With this data you can develop solutions that allow you to connect with your customer base in an intelligent way, anytime, and through any channel.

Delivering Success

A window into your customers world

Connected journeys enable brands to hit their KPIs and make justified data-based decisions about how to connect with their customer base. Connected customer experience is the interplay of multiple systems, providing a consistent experience through:

Our Work

Our proven track record of excellence

Our mission is to help you realise the full capabilities of an omnichannel SAP CX suite. With our industry-leading know-how and passion for successful transformations, we develop e-commerce solutions that increase sales, boost conversion rates and deliver excellent customer experiences.

 

Our work has not only delivered successful customer case studies - it also wins us international awards. Take a look for yourself!

Contact

Image for the article intro information

Barnaby Moffat, Commercial Director of KPS UK


show less show more

  • Email:
    uk-info@kps.com



  • Social Media:
    LinkedIn
  • Expert for:
    E-Commerce projects, Cloud migration, Commercial strategy, Business development, Company positioning  

* marked fields must be filled in

More Insights

You may also be interested in...

Privacy settings

We use cookies on our website. Some of them are essential, while others help us to improve this website and your experience.  You can always specify in the privacy settings which cookies you allow and which you do not allow.

  • Essential Cookies
  • Functional cookies
  • External media