Harrods Case Study about Creating a Golden Record

Harrods Case Study: Creating a "Golden Record"

Whitepaper: Monolith vs Composable

Monolith vs Composable

Future-proof IT infrastructure for a better customer experience

Supply Chain & Logistik - AI in the supply chain

Supply Chain & Logistics

Integrating AI in Supply Chains

Brownfield, Greenfield, Bluefield - The Road to SAP S/4HANA

Brownfield, Greenfield, Bluefield - The Road to SAP S/4HANA

CX Trend Study 2024

CX Trend Study 2024

Discover the latest trends and strategies

Largest S/4HANA transformation in the Nordics

Coop Danmark

Largest S/4HANA transformation in the Nordics

Next Generation CFO

Next Generation CFO

Smart Supply Chain

Smart Supply Chain

Your growth factor

Instant Transformation

KPS quickly turns opportunities into success

KPS is a renowned digital transformation consulting organisation. KPS successfully supports businesses as they digitalize all of their activities, from ERP to customer experience to finance and supply chain, all while utilising the best available technology.

 

KPS has an extensive amount of expertise working in the retail, grocery, wholesale, and fashion industries in the Nordics, DACH, BENELUX, UK, and Spanish regions. We collaborate with leading solution partners to give our customers extra value to maintain their competitive edge in the worldwide market.

Secure benefits

Always one step ahead

Discover business models, technologies, architectures or products that will give you a decisive competitive advantage. Together with you, we are continuously driving the acceleration of digital transformation and are already shaping the world of tomorrow with a holistic view: smart best-practice processes and outstanding customer experience along the entire value chain, from individual customer interaction to the supply chain and the core operating business to finance.

The path to the SAP S/4HANA world

S/4HANA Transformation

Safely into the world of S/4HANA - packaged by KPS

Start now

A woman explains something in front of a large screen

Business Process Management

We have a real passion for your processes.

Start now

Customer Experience & Marketing

Customer Experience

Holistic CX through CRM, Marketing and Loyalty

Start now

KPS Composable Booster

Composability

The quick start to a flexible architecture

Start now

Unified Commerce

Unified Commerce

One platform for all channels

Start now

CFO & Digital Finance Transformation

Finance & Analytics

CFO & Digital finance transformation

Start now

Supply Chain Management

Supply Chain Management

Smart supply chains & logistics

Start now

Strategy & Innovation

Strategy & Innovation

Turning strategic opportunities into real advantages

Start now

Satisfied customers

European market leader in retail, partner for all

We are the leading partner for retail and consumer goods, but we also use our extensive expertise for all companies that focus on the best possible interaction with their customers - regardless of the industry.

Coop Danmark Logo
Harrods Logo
Globus Logo
Christ Logo
Denner Logo
Mirka
Elkjop
kruidvat
Harrods

Harrods

Single customer view: creating the "Golden Record"

Harrods is a hallmark of luxury retail. For a unique, multi-faceted retail organisation such as Harrods, customer engagement is therefore an integral part of the overall CRM strategy. KPS has supported Harrods in developing a customer-centred and consistent strategy and in managing a complex transformation process.
Coop Danmark

Coop Danmark

The largest SAP S/4HANA transformation in the Nordics

As one of the largest retailers in Denmark with more than 1,000 shops and five distribution centres, Coop Danmark was looking for greater cost efficiency and sustainability. Together with KPS, the company migrated its IT landscape to SAP S/4HANA, including its logistics solutions. The changeover was accelerated by the predefined processes of the KPS Instant Platform.

Consulting & Product Innovations

Industry recognition

Brandeins Auszeichnung Beste Unternehmensberater 2024
Hidden Champion Award 2024/25
Siegel Lünendonkliste 2023
Bayerns Beste Arbeitgeber Logo
Siegel SAP Pinnacle Awards 2020
Siegel Best of Consulting
Siegel Top Innovator 2021
Siegel Stevie Award 2020
Uk e-Commerce Awards 2020
Siegel Wachstums-Champion 2020
Siegel Computerworld IT-Komet 2020
Auszeichnung als Fokuspartner im Rahmen der SAP Diamant Initiative

SAP Consulting

SAP S/4HANA All-Stars and the world's best in customer experience

KPS is the leading SAP S/4HANA implementation partner for the retail industry and a global top partner for all SAP Customer Experience topics including the SAP Commerce Cloud. Take a look at our references!

Focus partner for Retail & Consumer Products as part of the SAP Diamond Initiative

Focus partner for Retail & Consumer Products as part of the SAP Diamond Initiative

Every year, the German SAP team honours focus partners for their joint market commitment. This year, KPS once again became a focus partner of SAP in the area of Retail & Consumer Products.
Logo of the SAP Pinnacle Award 2021 for Customer Experience

SAP Partner of the Year for Customer Experience

KPS is the proud winner of the coveted SAP Pinnacle Award 2021 for outstanding achievements in customer experience.
Logotipo SAP Gold Partner y Certificado SAP Certified Partner of Expertise

SAP Partner Center of Expertise CX & S/4HANA

KPS continuously invests in training, processes and systems. This is why we are a certified Partner Centre of Expertise.
KPS has built its customer interaction consulting practice over the last 20 years supporting those companies who were the pioneers in the online business: fashion and retailers. Other segments such as consumer products, wholesalers or also engineering and financial services are now benefitting from this vast knowledge base.
2 women and 2 men with jumpers and hoodies by s.Oliver

s.Oliver Group

Foundation for networked omnichannel

In the S4 Excellence project initiative, the s.Oliver Group digitised all flows of goods and values and implemented the SAP Fashion Management Solution and SAP S/4HANA for global finance. The go-live took place worldwide for the finances and the roll-out took place brand by brand for the merchandise management and retail processes.
Dreams Website User Experience

Case Study e-Commerce

Digital Acceleration Programme for Dreams

Our relationship with Dreams hasn’t ‘just’ been implementing a new SAP e-commerce solution. We have worked hand in hand, researching their retail space and making the necessary improvements to not only keep them in the running, but to go above and beyond to meet consumer needs.

Industry expertise

European market leader in retail, fashion, wholesale and partner for all

We are the leading partner for retail and consumer goods, but we also apply our extensive know-how to all companies that focus on the best possible interaction with their customers – no matter what the industry.

Case Study Harrods – a 360 holistic view of their customer data

Harrods

Harrods Case Study

The Golden Record: A holistic 360° customer profile

Discover how KPS helped luxury retailer Harrods achieve a single view of their customer by replacing the legacy IT landscape and transitioning to a customer-centric and unified strategy

Case Study Harrods

Case Study Elkjøp

Case Study Elkjøp

KPS Instant Personalisation Platform for Elkjøp

Omni-channel sales and cross-media communication, customer centricity and a personalised customer approach: The combination of the four strategic principles into a successful business model is not wishful thinking at Elkjøp, but is becoming reality. The largest electronics retailer in the Nordics has relied on KPS competencies to place a consistent and cross-channel personalised customer journey at the centre of its digital transformation.

Case Study Elkjøp

Grundfos

Case Study Grundfos

Optimised business travel management with SAP Concur

KPS supported the implementation with comprehensive consulting expertise. As a result, Grundfos benefits from a comprehensive package of project management, configuration, integration and accompanying post-implementation support services.

CASE STUDY GRUNDFOS

success stories

Clients that grow their business together with KPS

Coop Danmark
Elkjoep
Mirka
Norsk Gjenvinning
Nilfisk
Grundfos
S.Oliver

Denner

Henry Schein

Dehner

Puma

fielmann

zur Rose

EP

Sligro

Christ

Lidl

Next Generation Platform

THE KPS INSTANT PLATFORM GOES BEYOND S/4HANA

The end-to-end platform for the S/4HANA transformation transforms rapid into immediately noticeable and a service into a product. SAP standard, enhanced with microservices designed specifically for retail and fashion. Ready for use; try it out for yourself!

KPS Instant Platform: Rapid Transformation becomes Instant Transformation

The head start

Platformise your transformation!

With our innovative KPS Instant Platform, you start your journey immediately. You buy a platform instead of a project and implement the transformation of processes and applications in your company significantly faster, more securely and efficiently. This is how you gain the edge you are aiming for. How does it work? Take a look here.

KPS News

Stay up to date

Partner Network

Only the best technology solutions for our clients

We work together with the leading technology partners. Our premium partner, SAP, is the foundation of our consulting services for enterprise, customer interaction, analytics as well as system integration and software development. Together with the market and industry leader, we assure our customers a very broad portfolio of future-oriented technologies and solutions.

SAP Gold Partner Logo

Solution Partners

KPS works with leading technology partners such as SAP, Emarsys, Annex Cloud, Mirakl, Spryker and many more. KPS is also a proud member of the MACH alliance. KPS has a successful track record for more than 20 years in consulting and we are operating across Europe.

Together with our solution partners, we provide our customers with added value in specific areas to strengthen their competitive edge in the global marketplace.

behamics

Mirakl

Spryker

Annex Cloud

Dynamic Yield

emarsys

Brightspot

KPS Career

Shape the future with us

At KPS, it's not just about a new job - with us, you will immerse yourself in the digital transformation and shape the world of tomorrow for our clients. As one of the leading consulting firms in Europe, we are always on the lookout for people who want to explore new, innovative paths with us in our projects. With us, you can actively lead the way in strategy consulting, highly dynamic customer experience or as a highly sought-after SAP expert for the retail and consumer goods sector or another specialisation.

KPS AG | Karriere - unsere Stellenangebote

Jobs @KPS

Instant Success

  • High-calibre projects and customers.
  • Strong teams and trust.
  • Flexible development opportunities, unique spirit and freedom right from the start. 

 

APPLY NOW

LEARN MORE

KPS News

Stay up to date

News Partnerschaft CTI Consulting und KPS

Jun 24, 2024

CTI CONSULTING and KPS announce strategic partnership

Platzhalter Bild KPS und Contentful

May 2, 2024

KPS and Contentful: New strategic partnership to create consistent customer experiences

KPS once again recognised as a focus partner in the SAP Diamond Initiative

Apr 17, 2024

KPS once again recognised as a focus partner in the SAP Diamond Initiative

More Insights

You might be interested in these blogs

Blog about enhancing SAP EWM performance

How to enhance SAP EWM performance

SAP Cloud: Public vs. Private

SAP Cloud: Public vs. Private – how to make the right choice

The Entertainer builds a composable commerce platform

Transforming Commerce: How The Entertainer builds a composable commerce platform

Privacy settings

We use cookies on our website. Some of them are essential, while others help us to improve this website and your experience. With your consent, we use cookies to analyse the usage of our website.

We also use cookies for marketing to help us measure the success of our marketing efforts. In the settings you will find detailed information about the individual cookies, and you can refuse the use of cookies.

You can change or revoke your selection at any time on any KPS.com page in the footer under Privacy Settings.

Essential Cookies

Essential cookies enable basic functions and are necessary for the proper functioning of the website.

  • Cookie Banner
    Cookie Name: kps-privacy-settings
    Value: PrivacyLevel_0#a
    Storage duration: 4 weeks
    Description: Cookie is required to save cookie settings. This is a purely technical cookie.

HubSpot:

  • Cookie Name: __hs_opt_out
    Storage duration: 6 months
    Description: Cookie is used by the opt-in privacy policy to ask the visitor to accept cookies again. This cookie is set when you give visitors the choice to disable cookies. It contains the string "Yes" or "No".
  • Cookie Name: __hs_do_not_tracking
    Storage duration: 6 months
    Description:: This cookie can be set so that the tracking code does not send any information to HubSpot. It contains the character string "Yes".
  • Cookie Name: __hs_initial_opt_in
    Storage duration: 7 days
    Description: This cookie is used to prevent banners from being displayed every time visitors visit your website in strict mode. It contains the string "Yes" or "No".
  • Cookie Name: __hs_cookie_cat_pref
    Storage duration: 6 months
    Description: This cookie is used to record the categories a visitor consented to. It contains data on the consented categories.
  • Cookie Name: __hs_gpc_banner_dismiss
    Storage duration: 180 days
    Description: This cookie is used when the Global Privacy Control banner is dismissed. It contains the string "yes" or "no"
  • Cookie Name: __hs_notify_banner_dismiss
    Storage duration: 180 days
    Description: This cookie is used when the website uses a Notify consent banner type. It contains a boolean value of True.
  • Cookie Name: hs_ab_test
    Speicherdauer: End of session
    Description: This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before. It contains the id of the A/B test page and the id of the variation that was chosen for the visitor.
  • Cookie Name: <id>_key
    Storage duration: 14 days
    Description: When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again. The cookie name is unique for each password-protected page. It contains an encrypted version of the password so future visits to the page will not require the password again.
  • Cookie Name: hs-messages-is-open
    Storage duration: 30 minutes
    Description: This cookie is used to determine and save whether the chat widget is open for future visits. It is set in your visitor's browser when they start a new chat, and resets to re-close the widget after 30 minutes of inactivity. If your visitor manually closes the chat widget, it will prevent the widget from re-opening on subsequent page loads in that browser session for 30 minutes. It contains a boolean value of True if present.
  • Cookie Name: hs-messages-hide-welcome-message
    Storage duration: 1 day
    Description: This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed. It contains a boolean value of True or False.
  • Cookie Name: __hsmem
    Storage duration: 7 days
    Description: This cookie is set when visitors log in to a HubSpot-hosted site. It contains encrypted data that identifies the membership user when they are currently logged in.
  • Cookie Name: hs-membershem-csrf
    Storage duration: End of session
    Description: This cookie is used to ensure that content membership logins cannot be forged. It contains a random string of letters and numbers used to verify that a membership login is authentic.
  • Cookie Name: __cfruid
    Storage duration: End of session
    Description: This cookie is set by HubSpot's CDN provider based on their rate limit policies. It expires at the end of the session. Learn more about Cloudflare cookies.
  • Cookie Name: ___cfuvid
    Storage duration: End of session
    Description: This cookie is set by HubSpot's CDN provider based on their rate limit policies. It expires at the end of the session. Learn more about Cloudflare cookies.
Functional cookies

Functional cookies are used by third parties or publishers to display personalised advertisements. They do this by tracking visitors across websites.

Google Analytics

Cookie Name: _ga
Storage duration: 2 years
Description: Used to differentiate between users.

Cookie Name: _gid
Storage duration: 24 hours
Description: Used to differentiate between users.

Cookie Name: _gat
Storage duration: 1 minute
Description: Used to throttle the demand rate. When Google Analytics is delivered via Google Tag Manager, this cookie is named _dc_gtm_ <Property ID>.

Cookie Name: hide-cookieinfo
Storage period: 30 days
Description: Cookie that is set to query the cookies.

HubSpot

Cookie Name: __hstc
Storage duration: 6 months
Description: The main cookie for visitor tracking. It contains the domain, the user token (hubspotutk), the first timestamp (of the first visit), the last timestamp (of the last visit), the current timestamp (for this visit) and the session number (increases with each subsequent session).

Cookie Name: hubspotutk
Storage duration: 6 months
Description: This cookie tracks the identity of a visitor. This cookie is transferred to the HubSpot software when a form is submitted and is used when contacts are duplicated. It contains an opaque GUID to represent the current visitor.

Cookie Name: __hssc
Storage duration: 30 minutes
Description: This cookie tracks sessions. It is used to determine whether the HubSpot software needs to increment the session count and timestamps in the __hstc cookie. It contains the domain, the number of page views (viewCount, increases with each page view [pageView] in a session) and the session start timestamp.

Cookie Name: __hssrc
Storage duration: End of session
Description: Whenever the HubSpot software changes the session cookie, this cookie is also set. This is used to determine whether the visitor has restarted the browser. If this cookie is not present when HubSpot manages cookies, it is considered a new session. It contains the value "1", if present.

External media

Content from video platforms and social media platforms is blocked by default. If cookies from external media are accepted, access to this content no longer requires manual consent.

Google Analytics

Cookie Name: _ga
Storage duration: 730 days
Description: This is a cookie for Google Analytics.

Cookie Name: _gid
Storage duration: 24 hours
Description: This is a cookie for Google Analytics.

LinkedIn Tag

Cookie Name: li_oatml
Storage duration: 30 days
Description: This cookie is used to identify LinkedIn members outside of LinkedIn for promotional and analytical purposes outside of the designated countries and, for a limited time, for promotional purposes in the designated countries.

Cookie Name: lidc
Storage duration: 24 hours
Description: This cookie optimises the selection of the data centre.

Cookie Name: lissc
Storage duration: 365 days
Description: This cookie ensures that all cookies in this browser use the same SameSite attribute.

Cookie Name: s_sq
Storage duration: Session
Description: Adobe Analytics uses this cookie to store information about the previous link that a user clicked on.

Cookie Name: AMCVS_14215E3D5995C57C0A495C55%40AdobeOrg    Storage duration: Session
Description: For the Adobe Experience Cloud, this cookie indicates when a session began.

Cookie Name: lang
Storage duration: Session
Description: This cookie remembers the language setting of a user.

Cookie Name: s_cc
Storage duration: Session
Description: This cookie is used by Adobe Analytics to determine whether cookies are enabled.

Cookie Name: UserMatchHistory
Storage duration: 30 days
Description: This cookie is used to synchronize the IDs of LinkedIn Ads.

Cookie Name:  AMCV_14215E3D5995C57C0A495C55%40AdobeOrg   
Storage duration: 180 days
Description: This is a unique identifier for the Adobe Experience Cloud.

Cookie Name: bcookie
Storage duration: 730 days
Description: This cookie is a browser identification. It is used to uniquely identify devices accessing LinkedIn in order to detect misuse of the platform.

Lead Forensic

Cookie Name: __lfuuid
Storage duration: 10 years
Description: Allows a website to track visitor behavior on the sites.

Changing privacy settings

·

Imprint

·

Data protection statement