Business Process Management by KPS

Business Process Management

For an Effective Process Innovation Lifecycle

The goal

Build a solid process foundation for continuous improvement

Improving processes can improve your bottom line significantly. Effective business process management helps you build a solid foundation for your organisation that lets your business thrive. Such a foundation enables you to truly optimise, monitor and innovate your business and IT processes and efficiently change and train your organisation. But how do you get there? 

Challenge

Achieve business process excellence

Technological advances have expanded the opportunities for organisations to take their business to the next level – even in challenging times. There is now a larger volume of more accurate and more prompt data available. But to be able to make use of that data for an organisation to grow, transform and flourish, you need to be able to accurately navigate and structure the data along its entire lifecycle.

This is where effective business process management (BPM) comes in – and where KPS can support you with its proven KPS Business Process Management approach.

We guide you through the jungle of your processes throughout the entire lifecycle – powered by the SAP Signavio Framework.

If you are currently pondering questions like the following, reach out to us!

  • How can I keep my business documentation up to date – especially after moving to SAP S/4HANA?
  • How can I reduce the strain on my key project resources like the business process owners (BPOs)?
  • How can I prevent having to create new process maps for each project or project phase?
  • What do I do if my process documentation is too time-consuming?
  • What do I do with the process documentation created?
  • How can I ensure homogenous process documentation across a process, project teams, and/or systems?
  • In my company, BPM is seen purely as process visualisation and documentation. How can change this and ensure everyone understands the added value of business process management? 
Business Process Management by KPS

The Solution

Innovate. Transform. Empower. Deliver!

Considering the entire lifecycle of your processes will enable you to take your organisation to the next level and significantly improve operational efficiency, reduce costs, and increase profitability. 

KPS Business Process Management sets a structured and aligned process model as a central foundation for you to achieve the most effective business process management for your organisation. With a strong foundation, you will be resilient to weather any storms ahead and be agile for future innovations.

Here is how we take you on your successful transformation journey. 

Success road

Model & Transform

An integrated, consistent process model is the core for continuous transformation and process innovation.

Key activities and steps

  • Set up a company-specific process framework
  • Leverage KPS best-practice process model
  • Adapt & model company-specific use cases and processes
  • Align business and IT perspectives
  • Establish and implement process governance

Your benefits and value-add

  • Prepare for and kickstart your future transformation steps
  • Build best practice processes by leveraging existing process models and the KPS process repository
  • Secure your prior investments in BPM (e.g. ARIS)
  • Leverage process documentation for additional use cases (e.g. audits, training, testing)
  • Leverage a state-of-the-art toolchain 
BPM - Strategise and Plan

Strategise & Plan

Key activities and steps

  • Definition of the digital process strategy and the strategic process model
  • Definition of a target operating model
  • Organisational design and development of a living process organisation

Your benefits & value-add

  • Utilising business process management to promote and accelerate innovation and change
  • Breaking down silo thinking
  • Defining a standardised business process strategy
  • Creating a framework for continuous process reorganisation
BPM - Change and train

Change & train

Key activities and steps

  • Coordinate process modelling and training strategy
  • Determine training needs and define a customised training plan
  • Provision of process-based self-learning tutorials (demo and practice)
  • Integration of E2E process documentation and FIORI views in SAP
  • Single point of truth for training purposes

Your benefits & value-add

  • Utilisation of the process model for efficient training
  • Utilising the KPS best practice "Train the Trainer" approach to activate key project resources
  • Fast onboarding of new employees with a guided process
  • Analyse the impact of changes and define appropriate training measures
BPM - Execute and monitor

Execute & monitor

Key activities and steps

  • Identify key issues and create an appropriate monitoring framework
  • Establish integrated monitoring of business and IT processes
  • Define alerting methods and timeframes
  • Evaluate typical error patterns and their causes to avoid them in the future

Your benefits & value-add

  • Reduce your process and system downtimes
  • Real-time information about process deviations
  • Solve problems before they affect your business
  • Structured exception handling and problem resolution
  • Efficient utilisation of resources through appropriate allocation of problems
  • Detailed input for the optimisation and automation of business processes
BPM - Optimise and automate

Optimise & automate

Key activities and steps

  • Evaluation of business processes 
  • Assessment of their need for automation and optimisation

Your benefits & value-add

  • Gain insights into process execution and identify optimisation potential
  • Automate processes with RPA
  • Reduce costs/release important resources from repetitive tasks
BPM - Enable and support

Enable & support

Key activities and steps

  • SAP Signavio and BPMN training
  • Integration of training and qualification into the BPM organisation
  • Alignment with process strategy and guidelines

Your benefits & value-add

  • Quick set-up of core BPM components in a structured approach
  • Utilisation of KPS assets
  • Fast ramp-up of the process organisation with tailored BPMN/Signavio trainings
Effective Business Process Management by KPS enables you to achieve a resilient transformation that helps improve your bottom line.
Christian Brelage KPS

Erfolgsfaktoren

Eine integrierte Plattform: Alle Erfolgsfaktoren auf einen Blick

Customer Data Platform

Plattform für Kundendaten

Zentrale Plattform
 

  • zur Pflege, 
  • Verteilung und 
  • Verwaltung von Kundenstammdaten und Interaktionen

Mehr erfahren

Business Domain Systems

Business Domain Systems für Geschäftsbereiche

  • Marketing Automation – Verwaltung hoch personalisierter Kundenkommunikation 
  • Loyalty – Verknüpfung von Offline-Aktivitäten durch Treueprogramm
  • Service – Exzellentes Management von Kundenanfragen
  • Customer Identity – Verwaltung von Zugangsdaten zwischen allen Systemen
  • Sales – Komplexe Vertriebsprozesse skalierbar verwalten

Mehr erfahren

Vernetzung und Analyse

Touchpoints, Analytik, ERP und Erweiterbarkeit

  • Vernetzte Systeme für den Datenaustausch
  • Analyse des Kundenverhaltens
  • Input von jedem Kunden-Touchpoint (E-Commerce, POS, App,...)

Mehr erfahren

Module & Partner

Modulare Infrastruktur als Erfolgsprinzip für Ihre technologische Transformation

Ausgehend vom Prinzip der Modularität gestalten KPS-Marketingexperten automatisierte Marketing-Systeme mit maßgeschneidertem Aufbau. Durch die Integration interoperabler Funktionsbausteine auf einer modularen Plattform sind reibungslose Prozessabläufe sichergestellt und das symptomatische Herumdoktern an mangelhaften Features erübrigt sich. 

Business Process Driven

Business Process Driven

Ihre branchenspezifischen End-to-End-Szenarien werden vollständig abgedeckt.
Unified Experience Layer

Unified Experience Layer

Einheitliche Benutzererfahrung entlang aller erforderlichen Touchpoints.
User Experience Landscape

User Experience Landscape

MACH-zertifizierte digitale Integrationsplattform.
Business Operations Landscape

Business Operations Landscape

12 Plattform-Domänen, kombinierbar mit den am besten geeigneten Softwareprodukten.
Business Process Driven

Business Process Driven

Ihre branchenspezifischen End-to-End-Szenarien werden vollständig abgedeckt.
Unified Experience Layer

Unified Experience Layer

Einheitliche Benutzererfahrung entlang aller erforderlichen Touchpoints.
User Experience Landscape

User Experience Landscape

MACH-zertifizierte digitale Integrationsplattform.
Business Operations Landscape

Business Operations Landscape

12 Plattform-Domänen, kombinierbar mit den am besten geeigneten Softwareprodukten.

Das Team

Sichern Sie sich die Unterstützung von CX-Spezialisten

Unser Ziel ist es, ein Beratungspartner zu sein, dem unsere Kunden vertrauen können. Wir ziehen es vor, Projekte durchzuführen, bei denen wir Teil der gesamten End-to-End-Reise sind, von den Discovery-Workshops über die Implementierungsphase bis hin zum laufenden Support. So haben unsere Kunden einen Partner, auf den sie sich verlassen können, und müssen sich nicht um Fehler in der Einrichtung nach dem Go-Live und der Hypercare kümmern. 

Stefan Borchert

Stefan Borchert, Principal

Experte für Marketing Automation
Dr. Lucas Calmbach

Dr. Lucas Calmbach, Partner & Head of Customer Engagement Solutions

Experte für CX
Analysis

Assessment (Explore)

Analysis

Identification of business processes, technical setup and architecture
Best-In-Class

Assessment (Explore)

Best-In-Class

Identification of target processes and architecture based on KPS best practices
Proposal

Innovate & Design

Proposal

Comparison of current and future processes & architecture

Christian Brelage

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More Insights

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