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Retail and wholesale

Transformation meets customer experience

Radically rethink

Unlimited possibilities for customer experience

During the Corona crisis in 2020, online market share grew by 20 years in a just a few months. Some changes in customer behaviour will stay for the long term. The opportunity now:  Rethink your customer experience. How do I set up organisation and processes to become even more customer-centric and agile? Where and how in the customer journey can my best people add a new level of relationship, empathy, humanity and delight to the customer experience? Do I have the right controls in place to navigate agile? How can I link and implement all the issues?

 

With over a million consultant hours in the retail sector - we know your business and link it to the opportunity of new technologies. Think ahead, implement. Throughout the entire company - from all customer interactions to the core business in ERP to finance. Let's change your company together!

Coop Danmark

Case Study Coop

Coop Danmark - Largest S/4 HANA transformation in the Nordics

Coop wanted to face new digital challenges: a modern shopping app, self-checkout, staffless point of sales possibilities, increased involvement of local producers and locally adapted and differentiated assortments, serving multiple sales channels and fulfilment options or even technical support to optimise the carbon footprint. 
Bjørn Dalen, Director IT Systems and Operations @Elkjøp about SAP Commerce

Elkjøp

Electronics retailer successfully defends itself against competitors

KPS and Elkjøp lay the foundation for Next Generation Retail - a complete B2X platform for all countries within the Elkjøp Group. The online customer experience was implemented as a headless single page application, integrated with Core Media and SAP Commerce Cloud. A truly sophisticated customer journey for all touchpoints, the latest technology and an unparalleled look and feel not found elsewhere in Europe.
Box with fruit and vegetables

Brakes Foodservice

A new B2C site - from idea to launch in just one week

COVID-19 posed major challenges for all sectors - but also opened up opportunities. Our client Brakes wanted to change its entire business model within a few days with our support. With the sudden closure of bars and restaurants, the UK's largest food wholesaler initially supported supermarkets' efforts to bring food into shops and then came up with the idea of setting up a B2C website to deliver goods directly to consumers and KPS went into action. After 5 days, Brakes was able to take phone orders for collection, and within 9 days customers could order online from the new web shop in SAP Commerce Cloud and collect their purchase from local distribution centres with the click of a mouse.
View of a living room in a furniture store

Dreams DAP

The advantages of our Digital Acceleration Programme

With our Digital Acceleration Programme (DAP), we benchmarked Dreams against its competitors, as well as the best of breed within the retail space. Using 400 markers, we highlighted where they were winning, losing, and where the best opportunities for improving customer experience, and, ultimately, revenue, was for Dreams. We examined how they could support potential customers through each step, developing the best possible user experience that led to the highest conversion rates. After our analysis, we worked with Dreams and helped boost their conversion rates by 19%.
This is a once in a generation initiative, the biggest of its kind ever at Coop, and naturally our expectations are high. We have decided on KPS as partner to guide us on this journey, based on their experience in the grocery retail industry and a very hands-on approach to make business and IT succeed together.
Claus Byskov ERP Programme Director, COOP Danmark
Women unboxing jewellery

CHRIST Jewellery

Turning Customers into Fans!

Omnnichannel Deluxe with excellent performance where the customer is - from the point of sales to the scalable shop system in the cloud.  In just a few months, KPS expanded CHRIST's already high-performance online shop into a customer interaction platform. The focus was always on a customer journey that is in no way inferior to the perfect all-round experience and lived trust in the offline business.
Young woman with laying down

Dreams

Digital acceleration for homeware retailer

Our relationship with Dreams hasn’t ‘just’ been implementing a new SAP e-commerce solution. We have worked hand-in-hand, researching their retail space and going above and beyond to meet consumer needs. Find out more about this award-winning transformation journey here.
Kundin bekommt Lebensmittel geliefert

Home24

Successful furniture retailer faces ambitious growth

The Rocket Internet company implemented a central platform with SAP S/4 HANA Merchandising, the prototype was completed in 3 months, the go live took place including SAP C4C and C/4S after 13 months.

 

Brigitte Wittekind, Member of the Board at Home24, talks about the successful SAP implementation at the rapidly growing online furniture retailer.

Alternative text

The Body Shop

Award winning website launch for The Body Shop

The Body Shop engaged KPS when they set out to infiltrate new markets, but found that their existing e-commerce platform didn’t offer the necessary scalability, or flexibility. Under a tight deadline, KPS used their expert knowledge of SAP CX Suite and SAP Spartacus headless e-commerce to create a global cloud-based e-commerce foundation to help their brand grow.
Arsenal Direct Onlineshop Website, Football

FC Arsenal London

UK E-Commerce Awards: E-Commerce Site Of The Year

We’ve been working with Arsenal Direct, the official online store for Arsenal Football Club, for the last 3 years. We’ve transformed their site – and the resulting KPIs! – redesigning the user experience and allowing the business to scale up fast, with a new platform, increased product lines, and features such as tools for customising football kits and fan-favourite memorabilia.
SAP Commerce Cloud

Tribe Partner Study

Dream Team: KPS & thinkTribe Partnership

thinkTribe, who deliver independent performance testing and monitoring services, already providing a number of our customers with load testing and Customer Experience Monitoring –  complement our offering perfectly. Our mutual knowledge and understanding of each other’s technology stack along with thinkTribe’s collaborative approach is one of the benefits to us here at KPS. 
Saint Gobain SAP Commerce Cloud

Saint Gobain Case Study

From brick and mortar to online orders

We took Saint Gobain from brick and mortar to online orders, rolling out 6 B2B building brands in under a year on SAP Commerce Cloud.  The new e-commerce site, developed on SAP Commerce Cloud, has seen double the number of page views compared to the previous site, and a whopping 185% increase in account openings by tradespeople across Great Britain since the new site launch.
fresh groceries on a table

Brakes DAP

Innovations to make customers' lives easier

Brakes completed our Digital Acceleration Programme (DAP) for the second time. Having already made strides to improve its offering in phase one, Brakes commented that the second iteration of DAP had "further consolidated and reinforced the previous work done."

The DAP has been vital in assisting this traditional B2B supplier in developing a customer experience that echoes the very best features of B2C e-commerce websites. 

KPS/merchant

Instant Platform for wholesale and retail

Ready-to-use omnichannel platform for all customer-related interactions as well as the operational core business in retail and wholesale for various core assortments such as electronics, household appliances, furniture, healthcare, pet and plant supplies, personal care & beauty products and services. Business scenarios, use cases and best practice in full omnichannel ensure a jump start in your transformation.

Ein Mann scannt im Lager Kartons
More than 1,300 companies, communities, and organisations in Norway alone now use our platform. KPS implemented the new system in line with our requirements and within an extremely short time frame, and delivered the requisite in-country professional user training for our employees.
Bjørn Dalen Director IT Systems & Operations ELKJØP
Bernd Grande, Head of IT @GLOBUS about what distinguishes KPS from other consultancies

Globus self-service department stores

SAP as the foundation for a fully integrated customer interaction platform

Bernd Grande, IT Manager at Globus SB Warenhaus, overlooked the implementation of the retailer's Customer Interaction Platform. 600,000 customers of the Globus loyalty programme 'My Globus', 11 million transaction records and 60,000 voucher records were successfully migrated. All loyalty information is available in SAP CRM LOY and in SAP Marketing. The SAP Customer Data Cloud manages the customer profiles and data protection compliant consents. Via the data warehouse solution, receipt data and totals are transferred to SAP CRM LOY and replicated in all surrounding systems.
KPS has successfully implemented a stable SAP system landscape for our entire customer management in a very short time. The customer data migration and integration with existing systems both went off smoothly and to our complete satisfaction.
Bernd Grande IT Manager, Globus
Ein Hund

Denner

Leading discounter in Switzerland implements SAP S/4HANA

With over 3.5 billion in sales at more than 800 locations, Denner AG is the leading food discounter in Switzerland and a company of the Migros Group. Denner has set itself the goal of digitising and standardising all corporate processes in merchandise and store management, finance and controlling, transport management and master data and action management with SAP S/4HANA. In doing so, Denner consistently relies on the cooperation with KPS, which already provides a large part of the necessary SAP end-to-end processes in the required form for retail with the "KPS Instant Platform/grocery".
Blick im Möbelhaus auf ein Wohnzimmer

Coop Danmark

Successful retailer of consumer goods faces ambitious growth

The Coop One transformation project connects 40,000 people with a new system, new processes, data and workflows. The SAP S/4HANA platform is the foundation for the future and already creates transparency about workflows for a significant part of the turnover, from ordering goods from the supplier to the customer buying the goods online or in one of the more than 1,000 shops.
Ein Hund

Fressnapf

No. 1 in pet supplies in Europe

Reengineering of all processes across all sales channels for all countries. Implementation of SAP Retail and SAP CRM. In parallel, the Europe-wide revision and further development of the SAP Commerce online shop including processes.
Dreams Website User Experience

LIDL

Europe's leading discount grocer

Lidl has launched two project initiatives with KPS: in wholesale, the implementation of SAP ECC and successful migration to S/4HANA, and in retail, the implementation of a new merchandise management system powered by SAP HANA.
The support we received from KPS was nothing short of exceptional, with fast turnaround, and best practice at every stage of the implementation.
Alex Protasiuk Lead Digital Relationship Manager, Brakes

We would be happy to introduce to you our Instant Platform KPS/merchant. Ask for a short meeting!

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KPS

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  • E-mail:
    info@kps.com
  • Expert:
    Strategy, Transformation Management

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