Case Study
KPS & thinkTribe Partnership
Introduced through a mutual client just over two years, the relationship between thinkTribe and KPS has gone from strength to strength, starting with our work with Dreams, the UK’s leading bed retailer.
The Dream Team
Our partnership with thinkTribe
thinkTribe, who deliver independent performance testing and monitoring services, already providing Dreams with load testing and Customer Experience Monitoring – both of which complement our offering perfectly.
Our mutual knowledge and understanding of each other’s technology stack along with thinkTribe’s collaborative approach is one of the benefits to us here at KPS. Their load testing services are not just a technical exercise, they offer insight into the results and help identify any issues we need to resolve.
From a customer experience monitoring perspective, thinkTribe’s tools help us streamline our service delivery operations and add automation into our incident management process. This means we get to the root of any site issues quicker and more efficiently.
Our process of working together is streamlined as thinkTribe integrates with various instant messaging platforms, such as Microsoft Teams and Slack. Within KPS we use Slack as our tool to communicate within the business, and, with the help of thinkTribe, we have been able to set up KPS/thinkTribe/Customer shared channels. This gives us, and our customers, the reassurance that we are getting the quickest visibility of any issues, and the ability to collaborate with the thinkTribe team to find a resolution.
Our ethos is about working together to deliver better digital journeys – and that aligns closely with KPS’s mission to deliver best of breed customer experience in commerce. Our partnership with KPS gives retailers the assurance that their risk is mitigated during digital transformation journeys, meaning customer experience isn’t impacted, sales opportunities aren’t lost, and brand reputation is protected.
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