Ein Mann am PC
Ein Mann am PC

Three digital dimensions

Using the opportunities of digitalisation holistically

KPS effect

Acting supremely successfully

Ein Kreis zeigt die 3 Dimensionen, in denen die KPS denkt

We take a holistic view of companies. From competitive strategies and business models to the best possible and most economical design of all customer interactions to the implementation of new end-to-end process chains with the appropriate applications and technologies.

At the same time, we work with technological know-how and experience as true specialists in each individual digital dimension - Digital Strategy, Digital Customer Interaction and Digital Enterprise - seamlessly integrating into your business processes without losing sight of the big picture.

This interlocked and forward-looking approach makes KPS the partner for all companies that want to make their strategies and processes future-proof, scalable and efficient - and hugely successful.

Exploit opportunities

Digital Strategy

Digitalisation is driving change in markets with great force and lasting impact. To take full advantage of the associated opportunities, and therefore increase competitiveness, companies must rethink their business models and broaden their competitive focus beyond their competition.

Within the operational business processes, digitisation is also opening up new opportunities to improve processes through targeted and economic optimisations to create real competitive advantages.

KPS supports companies going in both directions - market-driven and process-driven - by reviewing their position, developing effective strategies, increasing the productivity of new and original activities and transforming business and IT hand in hand - noticeably from day one.

Robots and humans advising

Process-driven

Process Strategy & Innovation

Exploit the high potential for more efficiency, more resilience and more agility in operational business processes through meaningful harmonisation, intelligent automation or targeted differentiation - where it makes a real difference.

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100% customer centric

Digital Customer Interaction

Get personal!

Successful companies put the customer at the centre of their strategies and processes - and digitalisation is opening up even better and more efficient opportunities for them to do so at breathtaking speed.

 

Starting in marketing, for example, where data-driven control of personalised campaigns, predictive analytics and machine learning allows customers to be addressed in an increasingly targeted manner, consistently across all channels. Or in sales, where up-to-date customer data significantly improves the planning, implementation and follow-up of customer appointments.

And of course in service, where it is more important than ever to perfectly manage customer enquiries and complaints around the clock and to optimally control all social media at the same time.

 

KPS accompanies you with the implementation of new or the optimisation of existing processes on your way to outstanding customer journeys, significantly improved customer loyalty and more profitability.

A woman shopping with tablet in hand

Control channels

Unified Commerce

Seamlessly connect all sales and service channels and flexibly exploit sales potential - with an overarching platform.

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A man at a PC with a stack of papers in his hand

Increase customer success measurably

Return on Customer Interaction (ROCI)

Allocate customer interaction budgets effectively across all channels and keep customer satisfaction, growth and resource utilisation in optimal balance.

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Future-oriented

Digital Enterprise

Rely on best practice and innovation

Successful companies are mastering digital disruption by focusing on best practice and putting innovation at the centre of all their applications. Often, outdated and overly complex application environments consume too many IT resources and slow down the opportunities for growth and change.

For many of our customers, SAP S/4HANA is the intelligent core and digital control centre for all important business processes. Harmonisation of processes across all systems and a return to standard is the top priority in many projects. The automation of labour-intensive, error-prone or slow processes and data-based corporate management go hand in hand. Other systems or cloud solutions must be integrated around this digital control centre so that transparency and efficiency of processes in terms of quality, time and costs are achieved across all systems.

KPS supports you in realigning your processes and IT applications as well as in exploiting your innovation potential. To do this, we deliver the best processes for your business and help you integrate them into your operational reality. At the same time, we ensure that in this platform-supported transformation the end-to-end consistency of all processes and the seamless integration of all applications is given. This is how we help you achieve more efficiency, more resilience and more agility across all processes.

Enterprise markers and a warehouse

Optimise the core

Enterprise Management

Further develop the company's digital nervous system into a future-oriented end-to-end process platform with the ERP and the surrounding solutions and leverage innovation potential.

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Ein Lager mit Robotern und ein Mann im Hafen

Deliver growth

Logistics & Supply Chain

Use the opportunities of digitalisation with a smart supply chain and overtake the competition with the transformation of logistics and delivery processes.

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Trials and a man writing on a Witheboard

Increase economic efficiency

Return on Process Optimization (ROPO)

With the robust cost-benefit assessment of process-driven change programmes transparently and securely to more efficient, resilient and agile processes.

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Success stories

Our Case Studies

Eine Frau mit Augmented Reality Brille

Digital Strategy

Eine Frau mit Augmented Reality Brille

Digital Customer Interaction

Eine Frau mit Augmented Reality Brille

Digital Enterprise

Immediately effective

Instant Value - our programmes and platforms

In the industry-specific KPS Instant Platforms, we combine best-practice processes with leading technologies and they are ready to go! This allows you to focus on the transformation because the rest is already there.

1. KPS/merchant

The perfect customer experience for every industry with the digital experience platform.
Ein Mann scannt im Lager Kartons

1. KPS/grocery

Noticeably more security through ready-to-use platforms and solutions for the food trade.
Eine Frau beim Einkaufen mit Tablet in der Hand

1. KPS/foodservice

Ready-to-use trading platform for the C&C, restaurant and hotel business.
Zwei Personen im Lager prüfen Bestellungen mit einem Tablet

1. KPS/style

Ready-to-use omnichannel platform with fully implemented use cases for fashion, luxury goods and lifestyle brands.
Eine Frau beim Einkaufen mit Tablet in der Hand

1. KPS/growth

The perfect customer experience for every industry with the digital experience platform.
Ein Mann gießt einen Kaktus

1. KPS/merchant

The perfect customer experience for every industry with the digital experience platform.
Ein Mann scannt im Lager Kartons

1. KPS/grocery

Noticeably more security through ready-to-use platforms and solutions for the food trade.
Eine Frau beim Einkaufen mit Tablet in der Hand

1. KPS/foodservice

Ready-to-use trading platform for the C&C, restaurant and hotel business.
Zwei Personen im Lager prüfen Bestellungen mit einem Tablet

1. KPS/style

Ready-to-use omnichannel platform with fully implemented use cases for fashion, luxury goods and lifestyle brands.
Eine Frau beim Einkaufen mit Tablet in der Hand

1. KPS/growth

The perfect customer experience for every industry with the digital experience platform.
Ein Mann gießt einen Kaktus

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