Expansion and Ongoing Support of SAP Concur Expense & Invoice
Case Study
In 2017, Struers recognized the need to standardize its company's global expense and invoice management processes. After a thorough selection process, Struers chose SAP® Concur® Expense & Invoice. A solution with a global fit was essential to ensure a simple and intuitive platform for each group entity based on an established governance model that could be deployed worldwide.
Initial Situation
Struers recognized the need to standardize its company's global expense and invoice management processes. After a thorough selection process, Struers chose SAP Concur Expense & Invoice. A solution with a global fit was essential to ensure a simple and intuitive platform for each group entity based on an established governance model that could be deployed worldwide.
Benefits
For the support process, KPS established a helpdesk to address user queries related to SAP Concur Expense & Invoice. The helpdesk team provides quick resolutions, best practice suggestions, and guidance on effectively utilizing the system's features.
Project progress
Today, SAP Concur is implemented in 50 % of Struers' entities, and KPS collaborates closely with Struers' IT and Finance teams to enhance SAP Concur to Struers' needs and implement sustainable solutions.
Post Implementation Services
Today, KPS is the only SAP Concur partner in the Nordics who delivers support for SAP Concur and currently has over 25 customers. Traditionally, support for SAP Concur has been delivered by SAP Concur only. Today, customers can also choose support from local, dedicated and certified partners.
KPS accompanies companies during implementation and ongoing operation with a comprehensive package of accelerators, the so-called KPS Post-Implementation Services. Thanks to the good relationships built up during the implementation phase, the KPS consultants provide valuable support afterward with well-thought-out business management services.
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