One of the critical aspects of successful and profitable businesses is their ability to see their processes.
What I mean by ‘seeing’ their operations is understanding how data, process management, process governance and process journeys must be viewed as an integrated whole. The businesses with this oversight are leaders in their industries or market sectors. Comprehensive and robust business process intelligence is founded on the ability to define each process, task and journey and then create new management processes that are more agile and dynamic.
I think Maureen Fleming, Program Vice President, Intelligent Process Automation Market Research and Advisory Service at IDC, is right when she commented: “Gaining value by focusing on process automation continues to be a key driver for businesses that need to drive down their operating costs or speed up cycle times.”
Dynamic and flexible process management system
The power of a refined business process intelligence strategy is that the resulting data not only gives a big-picture view of the process or processes across a business but vitally, enables innovation via data and analytical systems that fundamentally and positively impact the process under scrutiny. Connect enough of these overviews together, and your business has a dynamic and, above all, flexible process management system that can be adapted and expanded as business need changes.
Often, processes will be highly complex. So how can a business use data and intelligence interrogation to improve these processes? Process mining is well understood, but today, companies need to move forward and embrace new, more integrated approaches to process modelling that are agile and connect with their organisation's wider strategic process strategies.
Automation, of course, continues to be widely adopted. Robotic Process Automation (RPA) and AI-based systems that use advanced machine learning are core components of business process intelligence. It's astonishing how these services are being embraced and deployed, as the use of visual building tools, low-code no-code approaches to application design, and the speed at which these tools allow a business to move forward with their process management are transforming enterprises.
Businesses must evolve to remain relevant to their customers.
To accelerate digital transformation will need a new approach to process management. This new approach will be more automated, data-driven and focused on the strategic roadmap that should be coming into focus right now.
The comment SAP Chief Financial Officer Luka Mucic made on the acquisition of Signavio last year, I think, resonates with how important business process intelligence has become to business success:
“I cannot overstress the importance for companies to be able to design, benchmark, improve and transform business processes across the enterprise to support new capabilities and business models.”
Innovate with intelligence
One of the most advanced business process intelligence solutions currently available is SAP Process Automation combines the capabilities of SAP Workflow Management and SAP Intelligent Robotic Process Automation. Using pre-built components with bespoke coding gives enterprises the ultimate control of their business process management.
By combining capabilities from the SAP Workflow Management and SAP RPA services with an intuitive citizen developer experience, SAP Process Automation can enable your employees to manage how workflows and processes can be automated – using visual features that require no coding expertise.
Customers like Stadtwerke Gelsenkirchen already realise the benefits of SAP Process Automation: "SAP Process Automation will support many SAP customers in digitalising their paper-based processes and optimising transparency and cycle time. Integrating it with other SAP solutions offers the possibility for employees to get rid of repetitive tasks to focus on higher-value topics."
No longer disconnected
And business processes are no longer disconnected from their enterprises but are now part of an ever-evolving ecosystem driven by clearly defined business needs and the demands of their customers and commercial partners. So, embrace neo business process intelligence and transform your enterprise today.