KPS has been working with Arsenal Direct, the official online shop of Arsenal Football Club, for 3 years.
The website and the resulting KPIs were reconfigured and the customer experience optimised. A new platform with more product lines and functions enabled the company to grow rapidly: for example, there are now tools for customising football kits or popular fan memorabilia.
Improvements can be seen in all areas of the website - such as improved page loading speed and a conversion rate increase of over 20%.
Commenting on this fantastic work by the Arsenal & KPS teams, Judge Davina Lines confirms:
“This was a complex and well presented project. Noticeably a lot of hard and excellent work has gone into the website that has considered the full user journey on and beyond the site.”
Since the launch of the website in 2017, the teams have continually contributed innovative enhancements. Stadium tours have been integrated into the main site, new payment methods added, the checkout process optimised and a continuous improvement programme implemented.
Barnaby Moffat, Commercial Director, KPS, is proud of the continuous improvements:
"We’re thrilled to see Arsenal and KPS’s hard work to revolutionise the site and its business performance has been recognised at these prestigious awards. We’ve been working together for over 3 years, having launched the first new site in 2017. Since then, we have run a continuous programme of improvements, reviewing the customer journeys, adding new features to improve the site, and the end result is a great experience for the site visitor, and a boost to the Arsenal Team’s KPIs."