Globus Warenhaus

Interview - Customer Interaction Platform for Globus

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Efficient implementation of the customer interaction platform at Globus SB Warenhaus

Bernd Grande talks in an interview about the successful migration of 600,000 customers and millions of transaction records.

Bernd Grande, Head of IT @GLOBUS about what distinguishes KPS from other consultancies

Globus SB Warenhaus

SAP as the foundation for a fully integrated customer interaction platform

Bernd Grande, IT Manager at Globus SB Warenhaus, oversaw the implementation of the retailer's customer interaction platform. 600,000 customers of the Globus loyalty programme 'My Globus', 11 million transaction records and 60,000 voucher records were successfully migrated. All loyalty information is available in SAP CRM LOY and SAP Marketing. The SAP Customer Data Cloud manages the customer profiles and data protection-compliant consents. Receipt data and totals are transferred to SAP CRM LOY via the data warehouse solution and replicated in all peripheral systems.

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