Bernd Grande, IT Manager at Globus SB Warenhaus, oversaw the implementation of the retailer's customer interaction platform. 600,000 customers of the Globus loyalty programme 'My Globus', 11 million transaction records and 60,000 voucher records were successfully migrated. All loyalty information is available in SAP CRM LOY and SAP Marketing. The SAP Customer Data Cloud manages the customer profiles and data protection-compliant consents. Receipt data and totals are transferred to SAP CRM LOY via the data warehouse solution and replicated in all peripheral systems.