During the Corona crisis in 2020, online market share grew by 20 years in a just a few months. Some changes in customer behaviour will stay for the long term. The opportunity now: Rethink your customer experience. How do I set up organisation and processes to become even more customer-centric and agile? Where and how in the customer journey can my best people add a new level of relationship, empathy, humanity and delight to the customer experience? Do I have the right controls in place to navigate agile? How can I link and implement all the issues?
With over a million consultant hours in the retail sector - we know your business and link it to the opportunity of new technologies. Think ahead, implement. Throughout the entire company - from all customer interactions to the core business in ERP to finance. Let's change your company together!