CX Trends 2024
What will the customer experience look like in the future? In our market analysis "CUSTOMER EXPERIENCE TRENDS 2024", we analysed data from more than 200 companies on strategy and technology approaches.
Retail companies are faced with various challenges, particularly with regard to external fluctuations and uncertainties in the supply chain. In order to be able to react more quickly to changes, IT landscapes and ecosystems need to be designed more flexibly so that they can be scaled as required at any time.