ERP & CX: A perfect match

ERP & CX: A perfect match

The Perfect Match

ERP & CX

The story of ERP systems and customer experience is like two puzzle pieces that perfectly fit together, creating a complete picture of operational excellence and customer satisfaction.

 

While one side handles the behind-the-scenes work like managing inventory, processing orders, and handling finances, the other focuses on creating unforgettable experiences for customers.

 

Whether you work in retail, wholesale, consumer goods, fashion or other industries that manage retail processes – if you are looking to transform your processes, we have the best-practice tools and processes pre-configured for you.  

Instant Platform

Instant Platform

How to build true end-to-end retail processes from ERP to CX

The KPS Instant Platform provides you with a tool that enables you to jump start the transformation of your retail processes within an SAP S/4HANA environment.

 

It lets you explore best practices with 67 typical use cases and comes with trainings and guides for configuring and integrating your ERP and CX into a truly end-to-end retail process.

 

From warehouse to check-out and beyond to marketing, personalisation or customer relationship management: It’s all in there ready for you to build a perfect prototype, test it – and migrate to SAP S/4HANA when you are ready.  

 

Your advantage: More innovation, less risk.
Ideal Customer Journey

Ideal Customer Journey

What your seamless customer journey could look like

When transforming your retail processes from end to end, you will want to go for state-of-the-art CX!

 

We'll show you how customer-centric business models drive loyal customers and help you harmonise your data and make it accessible to your business. Across all touchpoints and interactions. Meet Haley! With Haley's CX Journey we can show you what the second piece of the puzzle could look like: the ideal customer journey. 

 

Get a head start on transforming your retail processes and moving your ERP & CX to SAP S/4HANA. 

Success stories

How others have successfully transformed their business processes

KPS customer The KaDeWe Group

The KaDeWe Group, Germany

In the light of increasing digitalisation of the customer touchpoints, constantly new business requirements and the opening and takeover of new stores, the luxury goods retailer requires a future-compatible platform that can flexibly meet these new requirements.
KPS customer Coop Danmark

Coop DK, Denmark

The Coop One transformation programme has connected 40,000 people on SAP S/4HANA, introducing new processes, clean data and optimised and automated workflows. The S/4HANA platform is the foundation for innovation and offerst transparency from ordering the merchandise from the suppliers to personalised apps for the individual customer.
KPS customer Dehner

Dehner SE, Germany

Europe's largest garden centre group is repositioning itself for the future with the help of KPS. Best practices, seamless omnichannel, personalised marketing and integrated logistics services find their home on the new SAP S/4HANA platform.
KPS Kunde Home24

home24, Germany

The rapidly growing Rocket Internet company and most successful online retailer in the Home & Living segment laid the groundwork to support its contineous and ambitious growth goals with its end-to-end SAP S/4HANA platform. Delivered by KPS.
KPS customer Elkjøp

Elkjøp, Norway

With its programme Next Generation Retail, the leading electronics retailer in Northern Europe has built the foundation for a truly sophisticated customer journey at all touchpoints in all countries with its new B2B2C digital experience platform.
KPS customer Denner

Denner AG, Switzerland

Switzerland's leading grocery discounter chain has optimised and digitised its processes and in doing so has relied on the end-to-end processes and use cases for the grocery retail delivered by KPS. Denner succeeded in staying extremely close to the SAP standard on their new S/4HANA platform.

Contact

Build your perfect ERP & CX process from end to end. Request a demo today!

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