Instant Transformation Blog
Experts share their insights
Instant Insights
Covering all aspects of Digital Transformation
In the KPS blog, experts write about the Digital Transformation - here, background knowledge and facts are conveyed and, above all, you find inspiration for your own entrepreneurial transformation. Each article shows a new perspective - the blog series deal with the new big topics of the future.
The authors of the Instant Insights in the KPS blog are experts on their topic and are happy to answer any questions you as a reader may have! Feel free to get in touch.
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Commerce in 2021
From conquering logistical challenges to dealing with the technical concerns of online surges, e-commerce has grown exponentially throughout 2020. And it doesn’t look to be stopping any time soon, so what questions should we be asking ourselves to successfully prepare for the year ahead?
What is the difference between Omni-channel and Multi-channel?
Omni-channel and multi-channel are very similar-looking terms that describe subtlety different approaches to the way brands communicate with their customers.
Are consumers losing faith in product reviews
There are many occasions where we will all rely on reviews to help us distinguish between products or services; especially when they have many different choices.
How does Process Mining achieve fast and efficient results?
What can we do to increase the number of "perfect processes"? From the ordering process to delivery and receipt of payment, things can go wrong. With sufficient available data, we make predictions, correct deviations or at least plan for them. How could this look like for the complex area of logistics?
Increasing your metabolic rate
Now, COVID-19 has dragged the truth of the statement into the light and we can see just how frail physical commerce is. Online sales as a proportion of all retailing reached a record high of 22.3% in March 2020 and remain 50.4% higher than February’s pre-coronavirus levels (as of July). Your customers still expect that same experience and brand offering they got in your stores, except it’s now from their sofas.
Why You Should Consider Upgrading to SAP Commerce Cloud
If you’re currently running Hybris for e-commerce, you should be aware of the optionto upgrade to SAP’s Commerce Cloud platform. We’ve recently been selected
from over 20,000 partners worldwide to be named as one of the top 3 companies in the world in the recent SAP Pinnacle Awards, in the Customer Experience Partner of the Year (Small and Midsize Companies) category!
Who needs to be skilled in what?
Time is crucial: Where does the transformation start? Who needs to be prepared for which requirements? How do we stick to the implementation in time (and of course quality and budget)? What do we need to consider for the right timing?
UX vs UI vs CX: What’s the difference?
When it comes to commerce, especially digital commerce, we hear a lot of terms used to describe experience and how it relates to users or customers. These are often used interchangeably and can mean different things to different people.