Grundfos

Grundfos

Optimised business travel management with SAP Concur

Case Study

KPS supports with comprehensive consulting services for implementation and operation

In 2019 Global Danish pump manufacturer Grundfos decided to manage processes around expenses and travel expense reports more efficiently. With a 2019 annual travel spend of 70M EUR, Grundfos needed a robust integrated solution that provided multiple options for savings and optimizations. After a thorough selection process, Grundfos decided to implement SAP® Concur®. KPS facilitated the implementation with comprehensive consulting expertise. As a result, Grundfos benefits from an end-to-end package of project management, configuration, integration and accompanying post-implementation support services.

Grundfos Denmark

Grundfos

Grundfos has made a name for itself internationally as a leading manufacturer of pumps. The most important product groups include circulation pumps, submersible pumps and positive displacement pumps. In these segments, Grundfos has a global market share of 50 percent. The product portfolio also includes electric motors and electronic control systems for pumps. Founded in Denmark in 1945, the family-owned company produces around 16 million pumps per year and provides its products and services in more than 50 countries. The group employs around 19,000 people worldwide.

Initial Situation

International focus: Sales representatives travel to customers and business partners all over the world

Due to its international focus, Grundfos employs many sales representatives who travel to customers and business partners worldwide. As a result, the company has to master a high number of travel bookings, expense reports and other receipts. To optimize the processes around business travel management and to relieve the employees accordingly, the pump manufacturer decided to deploy SAP Concur worldwide. 

SAP Concur Solution integrates all data in single system

Partner KPS

SAP Concur Solution integrates all data in single system

The solution integrates all data related to travel expense reporting in a single system and is optimized for access via mobile devices. This means that expenses and other expenditures during business trips can be managed conveniently and consistently. In addition, the solution enables a wide range of analyses as well as realistic forecasts and ensures adherence to compliance guidelines.
The decisive factor for us was not only KPS's technical expertise in SAP Concur, but also their project governance and change management approach.
Claus Leth Christensen IT Director Grundfos

Benefits

KPS uses proven agile methodology and best-practice business processes

Grundfos received valuable support in implementing SAP Concur from KPS. "The decisive factor for us was not only KPS's technical expertise in SAP Concur, but also their project governance and change management approach. Here, Grundfos can draw on a wealth of experience from numerous customer projects," confirms Claus Leth Christensen, IT Director at Grundfos. 

KPS combined its extensive consulting skills with in-depth SAP Concur know-how and offered a unique approach with KPS Instant Transformation®. Using a proven agile methodology and a comprehensive library of best-practice business processes, Grundfos was able to significantly reduce the project's complexity, risks, and accelerate the time of delivery.

1. Reduce the project's complexity

SAP Concur worldwide

1. Reduce risks

SAP Concur worldwide

1. Accelerate time of delivery

SAp Concur worldwide

1. Reduce the project's complexity

SAP Concur worldwide

1. Reduce risks

SAP Concur worldwide

1. Accelerate time of delivery

SAp Concur worldwide
Global project for 60 countries

Project progress

Global project for 60 countries

Nevertheless, the stakeholders faced significant challenges during the implementation: No sooner had the project started when the outbreak of the COVID 19 pandemic started including a longer SAP freeze period. The need for efficient, automated and reliable travel and expense processes was already there before COVID 19, but the pandemic increased the urgency of digitizing these processes even more. 

Grundfos and KPS adapted to the challenges and developed a global solution and rolled it out successfully in Denmark, the United Kingdom, Ireland, the USA, Canada, Poland, Taiwan, Hong Kong, France, Italy, Portugal, Spain, Australia, New Zealand, Philippines, Singapore, Belgium, Netherland, Finland, Hungary, South Korea, Malaysia & Thailand. The plan is now to expand SAP Concur to all 60 countries.
SAP Concur worldwide

Post Implementation Services

Valuable service support even beyond implementation

KPS accompanied Grundfos during implementation and ongoing operation with a comprehensive package of accelerators, the so-called KPS Post-Implementation Services. Thanks to the good relationships built up during the implementation phase, the KPS consultants also provide valuable support afterwards with well-thought-out business management services. 

After all, internal specialists sometimes leave the company, leading to a bottleneck in personnel resources at Grundfos. KPS successfully closes this gap with experienced senior consultants who already know Grundfos and the project inside out from the implementation phase.

The support service by KPS is available 24/5 and includes SAP Concur training, summarizing and individualizing the monthly release notes, governance, and much more – tailored to Grundfos’s needs. As a result, Grundfos benefits from a central point of contact on the part of KPS, who can provide valuable support during all phases of operation.

"The KPS experts have a proven understanding of processes and in-depth business knowledge, including the different requirements of individual countries. As a result, we brilliantly manage the implementation of SAP Concur in collaboration with KPS. We now have an innovative and user-friendly solution, the benefits of which we can continue to use worldwide in the long term thanks to KPS professional Post-Implementation Services," sums up Claus Leth Christensen.
We now have an innovative and user-friendly solution, the benefits of which we can continue to use worldwide in the long term thanks to KPS professional Post-Implementation Services.
Claus Leth Christensen IT Director Grundfos
SAP Concur solutions | KPS certified implementation partner

Contact

Image for the article intro information

Andreas Pagh Andersen, Head of SAP Concur Post-Implementation Services

show less show more

Feel free to get in touch and learn more about how we can support your business.

More Insights

Everything that is important and becomes important.

Nilfisk implements SAP Concur on a global scale

Our clients

Nilfisk implements SAP Concur on a global scale

Nilfisk implements SAP Concur on a global scale to realign their spend management processes. With the implementation of SAP Concur’s automated solutions, Nilfisk achieves total visibility into spending and improves process efficiency across the organization in APAC and EMEA.  
Instant Insight Travel & Expense Management

Blog

Integrating SAP Concur smarter: the KPS initial release strategy

We have developed the Initial Release Strategy for the goal-oriented and instant implementation of travel expense processes. It is based on the KPS Instant Transformation method and is optimized specifically for the use case.
CFO Agenda 2025

SAP Concur solutions

KPS is a certified SAP Concur implementation partner

KPS provides you with the needed licenses, the full implementation of SAP Concur solutions, and support service global-wide. With KPS, you can rely on getting the complete service for your SAP Concur solutions implementation and the maximum benefits for your business.

Privacy settings

We use cookies on our website. Some of them are essential, while others help us to improve this website and your experience. With your consent, we use cookies to analyse the usage of our website.

We also use cookies for marketing to help us measure the success of our marketing efforts. In the settings you will find detailed information about the individual cookies, and you can refuse the use of cookies.

You can change or revoke your selection at any time on any KPS.com page in the footer under Privacy Settings.

Essential Cookies

Essential cookies enable basic functions and are necessary for the proper functioning of the website.

Cookie Banner

  • Cookie Name: kps-privacy-settings
    Value: PrivacyLevel_0#a
    Storage Duration: 4 weeks
    Description: This cookie is required to save cookie settings. It is a purely technical cookie.

HubSpot:

  • Cookie Name: __hs_opt_out
    Storage Duration: 6 months
    Description: This cookie is used by the opt-in privacy policy to prompt the visitor to accept cookies again. It is set when you allow visitors to disable cookies. It contains the string "Yes" or "No."

  • Cookie Name: __hs_d_not_tracking
    Storage Duration: 6 months
    Description: This cookie can be set to prevent the tracking code from sending information to HubSpot. It contains the string "Yes."

  • Cookie Name: _hs_initial_opt
    Storage Duration: 7 days
    Description: This cookie is used to prevent banners from being displayed every time visitors access your website in strict mode. It contains the string "Yes" or "No."

  • Cookie Name: __hs_cookie_cat_pref
    Storage Duration: 6 months
    Description: This cookie is used to capture the categories a visitor has consented to. It contains data about those categories.

  • Cookie Name: __hs_gpc_banner_dismiss
    Storage Duration: 3 months
    Description: This cookie is used when the Global Privacy Control banner is dismissed.

  • Cookie Name: hs_ab_test
    Storage Duration: Until the end of the session
    Description: This cookie is used to ensure that visitors see the same version of an A/B test page they were shown previously. It contains the ID of the A/B test page and the ID of the variant selected for the visitor.

  • Cookie Name: __cfruid
    Storage Duration: Until the end of the session
    Description: This cookie is set by HubSpot's CDN provider in accordance with its rate-limiting policies.

  • Cookie Name: ___cfuvid
    Storage Duration: Until the end of the session
    Description: This cookie is set by HubSpot's CDN provider in accordance with its rate-limiting policies.

  • Cookie Name: ___cf_bm
    Storage Duration: Until the end of the session
    Description: This cookie is set by HubSpot's CDN provider in accordance with its rate-limiting policies.

Functional cookies

Functional cookies are used by third parties or publishers to display personalised advertisements. They do this by tracking visitors across websites.

Google Analytics

Cookie Name: _ga
Storage Duration: 2 years
Description: Used to distinguish between users.

Cookie Name: _gid
Storage Duration: 24 months
Description: Used to distinguish between users.

Cookie Name: _gat
Storage Duration: 1 minute
Description: Used to throttle the request rate. If Google Analytics is provided via Google Tag Manager, this cookie is named dc_gtm<property-ID>.

Cookie Name: hide-cookieinfo
Storage Duration: 30 days
Description: Cookie set for querying the cookies.

HubSpot

Cookie Name: __hstc
Storage Duration: 6 months
Description: The main cookie for visitor tracking. It contains the domain, the user token (hubspotutk), the first timestamp (of the first visit), the last timestamp (of the last visit), the current timestamp (for this visit), and the session count (increases with each subsequent session).

Cookie Name: hubspotutk
Storage Duration: 6 months
Description: This cookie tracks the identity of a visitor. This cookie is passed to the HubSpot software when submitting a form and is used for deduplicating contacts. It contains an opaque GUID to represent the current visitor.

Cookie Name: __hssc
Storage Duration: 30 minutes
Description: This cookie tracks sessions. It is used to determine whether the HubSpot software needs to increment the session count and timestamps in the __hstc cookie. It contains the domain, the number of page views (viewCount, increases with each page view in a session), and the session start timestamp.

Cookie Name: __hssrc
Storage Duration: End of session
Description: Whenever the HubSpot software changes the session cookie, this cookie is also set. It determines whether the visitor has restarted the browser. If this cookie is not present when HubSpot manages cookies, it is considered a new session. It contains the value "1" if present.

External media

Content from video platforms and social media platforms is blocked by default. If cookies from external media are accepted, access to this content no longer requires manual consent.

LinkedIn Tag

Cookie Name: bcookie
Storage Duration: 365 days
Description: Browser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform and for diagnostic purposes.

Cookie Name: bscookie
Storage Duration: 365 days
Description: Used for remembering that a logged-in user is verified by two-factor authentication and has previously logged in.

Cookie Name: JSESSIONID
Storage Duration: Session
Description: Used for Cross-Site Request Forgery (CSRF) protection and URL signature validation.

Cookie Name: lang
Storage Duration: Session
Description: Used to remember a user's language setting to ensure LinkedIn.com displays in the language selected by the user in their settings.

Cookie Name: lidc
Storage Duration: 1 day
Description: To facilitate data center selection.

Cookie Name: sdsc
Storage Duration: Session
Description: Signed data service context cookie used for database routing to ensure consistency across all databases when a change is made. Used to ensure that user-inputted content is immediately available to the submitting user upon submission.

Cookie Name: li_gc
Storage Duration: 180 days
Description: Used to store consent of guests regarding the use of cookies for non-essential purposes.

Cookie Name: li_mc
Storage Duration: 180 days
Description: Used as a temporary cache to avoid database lookups for a member's consent for use of non-essential cookies and used for having consent information on the client side to enforce consent on the client side.

Cookie Name: UID
Storage Duration: 720 days
Description: Cookie used for market and user research.

Cookie Name: UserMatchHistory
Storage Duration: 30 days
Description: LinkedIn Ads ID syncing.

Cookie Name: AnalyticsSyncHistory
Storage Duration: 30 days
Description: Used to store information about the time a sync took place with the lms_analytics cookie.

Cookie Name: lms_ads
Storage Duration: 30 days
Description: Used to identify LinkedIn Members off LinkedIn for advertising.

Cookie Name: lms_analytics
Storage Duration: 30 days
Description: Used to identify LinkedIn Members off LinkedIn for analytics.

Cookie Name: li_fat_id
Storage Duration: 30 days
Description: Member indirect identifier for Members for conversion tracking, retargeting, and analytics.

Cookie Name: li_sugr
Storage Duration: 90 days
Description: Used to make a probabilistic match of a user's identity.

Cookie Name: _guid
Storage Duration: 90 days
Description: Used to identify a LinkedIn Member for advertising through Google Ads.

Cookie Name: BizographicsOptOut
Storage Duration: 10 years
Description: Used to determine opt-out status for non-members.

Cookie Name: li_giant
Storage Duration: 7 days
Description: Indirect identifier for groups of LinkedIn Members used for conversion tracking.

Cookie Name: oribi_cookie_test
Storage Duration: Session
Description: To determine if tracking can be enabled on the current domain.

Cookie Name: oribili_user_guid
Storage Duration: 365 days
Description: Used to count unique visitors to a website.

Cookie Name: ln_or
Storage Duration: 1 day
Description: Used to determine if Oribi analytics can be carried out on a specific domain.

Cookie Name: ar_debug
Storage Duration: Session
Description: Supports Google attribution reporting API integration to mitigate signal loss.

Lead Forensics

Cookie Name: __lfluuid
Storage Duration: 10 years
Description: The _lfuuid cookie allows a website to track visitor behavior on the sites on which the cookie is installed. Tracking is performed anonymously until a user identifies himself by submitting a form.

Changing privacy settings

Imprint

Data protection statement