The goal
Transform your contact centre
Customers sometimes have very high expectations of a company's customer service. They want to be able to establish direct contact with customer service on the platform of their choice. To this end, customers do not want to be confronted with long waiting times or be passed on from person to person so that their enquiry can be processed or a problem solved. In order not to have to wait, customers would prefer a conversation with a chatbot - companies should do justice to this development and this new expectation towards them.