Digital Enterprise
KPS Predictions for 2022
Looking into the future can be challenging. As digital transformation continues, what technologies should business leaders pay attention to, and what tech trends can be identified?
Digital Enterprise
Looking into the future can be challenging. As digital transformation continues, what technologies should business leaders pay attention to, and what tech trends can be identified?
How key technologies and services might change, and how these innovations will impact their ability to deliver value to their customers. My initial reaction is to challenge their thinking and encourage them to push the envelope to achieve lasting and profitable change.
Below are some of my thoughts based on current conditions, how I see technologies evolving, and how I think these advances could influence your business over the next year.
Businesses had a plan for their digital transformation (DX). Then COVID-19 arrived and forced enterprises to re-draw these plans. The fallout from the pandemic has changed how businesses operate forever. From remote mass working to customer experiences, DX plans have had to be re-drawn often radically to accommodate these changes. Research from Info-Tech suggests nearly half (47%) of the businesses queried will have made permanent changes to their business operations by next year. I think this transformation to digital enterprises will continue and in some cases radically alter how businesses operate and use technology.
"Organisations are transitioning from a loosely coupled set of automation technologies to a more-connected automation strategy," said Cathy Tornbohm, distinguished research vice president at Gartner. “In response, vendors are developing integrated offerings that combine technologies like RPA (Robotic Process Automation), LCAP (Low-Code Application Platforms) and business process management into one, packaged tool.”
The development of RPA, Machine Learning (ML) and the many other innovations under the AI (Artificial Intelligence) umbrella will continue to expand at pace. All these technologies will become critical to how companies implement their DX. Take care, though, not to lose sight of the human element within these technologies. Adopting technologies for their own sake won’t deliver the advantages you expect. People and technology will become even more intimately connected over the next year.
One of the most worrying trends I saw as the pandemic took hold was the lack of robust endpoint security many businesses failed to put in place as their network threat perimeters moved to their employees' homes. $70 million was demanded by the REvil group as a ransom to unlock the network of businesses targeted by the Kaseya breach. Next year as companies continue to accelerate their DX, robust, flexible, and agile security will be at the core of the changes enterprises make to their digital systems.
How workforces will be managed and empowered with digital tools, and how businesses will use their transition to a digital enterprise will all come into focus and deliver tangible advantages to every company that takes the steps necessary to transform.
CX Management
Transformation Management
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