KPS at SBN Conference 2021

KPS at SBN Conference 2021

Oct 19-21 & 26-28

Expert Sessions

3 Expert session that you should not miss out

This year KPS is represented at the SBN Conference program with three exciting expert sessions about topics to the customer journey, intelligent return handling, and invoice for indirect procurement. 

 

Barnaby Moffat will share some real-life retail examples of why customer experience and understanding the customer journey have become critical to business success.  Philipp Krueger will show you how retailers can unlock the full potential of intelligent return handling by combining experience data and supply chain process excellence.  

 

Don’t miss out on these expert sessions at the SBN Conference!  

Expert Sessions

KPS Presentations at SBN 2021 Conference

Enabling the connected customer journey

Customer Journey

Enabling the connected customer journey

The importance of customer experience and understanding the customer journey have become critical to business success in an increasingly customer-centric, digital world. In this presentation, you will get an introduction to a connected customer journey with the help of the SAP CX platform. To explain this journey, we will use real-life examples from one of the UK's leading, luxury retailers.

Barnaby Moffat, Commercial Director, KPS

Return to sender – Intelligent return handling in the experience economy

Customer Experience

Return to sender – Intelligent return handling in the experience economy

Everyone hates returns. End-customers have to live through intentionally insufficient processes and organizations want to avoid them at all costs. Learn how to bridge the gap between your business and your clients by using SAP CX products and S/4 HANA to unlock the full potential of intelligent return handling by combining experience data and supply chain process excellence.

Philipp Krueger, Partner, KPS

Our contact

Do you have any questions about our event?

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Arta Ismajli / KPS Marketing / Event Management

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